Summary
Overview
Work History
Education
Skills
Websites
References Available
Timeline
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Narinder Kaur

Brampton

Summary

Hi! Meet the talented Logistics Specialist with detail-oriented and hardworking approach to keeping goods flowing efficiently. Knowledgeable about coordinating both inbound and outbound schedules. Highly organized and forward-thinking team player. Well-qualified in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Overview

4
4
years of professional experience

Work History

WAREHOUSE ASSOCIATE

LULULEMON
10.2023 - 02.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel
  • Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
  • Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
  • Checked packages and merchandise for damage and notified vendors.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.

LOGISTICS SPECIALIST

RXO
02.2022 - 05.2023
  • Worked with the transportation providers and the customer's supplier to track and report on the arrival of containers and trailers (linehaul or drayage).
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.
  • Created reports to provide insights into logistics operations and performance.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Scheduled and coordinated truck, ship and air transport to maximize productivity and maintain organized calendar.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Tracked orders and notified customers of status or potential delays.
  • Developed strong relationships with carriers to secure competitive rates and improve delivery times.
  • Reported emergencies, weather delays and carrier schedule changes to customers and supervisors.
  • Provided customers with status updates for tracked packages.
  • Coordinated incoming and outgoing shipments to maintain schedules.

CUSTOMER SERVICE REPRESENTATIVE

RXO
12.2020 - 01.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Updated account information to maintain customer records.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

SUPERVISOR

ESSO
04.2020 - 11.2020
  • Plan and promote the daily schedule of employees
  • Prepare reports on sales volumes, merchandising, and personnel matters
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Set up new sales displays each week with fresh merchandise.
  • Processed refunds and exchanges in accordance with company policy.
  • Performed cash, card and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Manage business interviews, hiring, and coordinate employees
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Perform cash register operations and other related activities
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Ensure the safety of the company's property and money, and prevent theft, cash deficits and product losses.

CUSTOMER SERVICE REPRESENTATIVE

ESSO
09.2019 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business nee
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Learned duties for various positions and provided backup at key times.

Education

International Trade And Transportation Logistics Management

LOGISTICS EDUCATION AND TRAINING
Brampton, ON
01.2022

Business Administration

Loyalist College of Applied Arts And Technology
Belleville, ON
04.2020

Skills

  • Labeling and boxing
  • Shipping and receiving
  • Order picking and processing
  • Warehouse Operations
  • Leadership and team building
  • Route deliveries
  • Attention to Detail
  • Problem-Solving
  • Receiving and Processing Shipments
  • Customer service skills
  • Flexibility and Adaptability
  • Decision-Making
  • Shipping coordination
  • Proficient with LOADLINK, BORDER-CONNECT, CLM etc
  • Flexible and Adaptable
  • Time Management
  • Dependable and Responsible
  • Multitasking
  • Excellent Communication
  • Computer Skills
  • Organizational Skills
  • Calm Under Pressure
  • Active Listening
  • Problem Resolution
  • Commercial invoices
  • Data Entry
  • Call center experience
  • Computer Proficiency
  • Complaint Handling
  • Microsoft Excel
  • Client Relations
  • Microsoft Outlook
  • Scheduling
  • Follow-up skills
  • Paperwork Processing
  • Order Processing
  • Administrative Support
  • Customer Relationship Management (CRM)

Websites

References Available

On request

Timeline

WAREHOUSE ASSOCIATE

LULULEMON
10.2023 - 02.2024

LOGISTICS SPECIALIST

RXO
02.2022 - 05.2023

CUSTOMER SERVICE REPRESENTATIVE

RXO
12.2020 - 01.2022

SUPERVISOR

ESSO
04.2020 - 11.2020

CUSTOMER SERVICE REPRESENTATIVE

ESSO
09.2019 - 03.2020

International Trade And Transportation Logistics Management

LOGISTICS EDUCATION AND TRAINING

Business Administration

Loyalist College of Applied Arts And Technology

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Narinder Kaur