Narin Mam
Stockton
Summary
Results-driven Service Advisor with a strong focus on customer relationship management, effective communication, and problem-solving. Proven ability to coordinate service tasks and manage customer inquiries to enhance satisfaction and loyalty.
Overview
16
16
years of professional experience
Work History
Service Advisor
Capitol Honda
San Jose
03.2012 - Current
- Guided customers in diagnosing vehicle issues and recommended tailored service solutions.
- Managed service appointments and ensured timely follow-up with clients.
- Explained service options and provided detailed estimates for repairs and maintenance.
- Coordinated with technicians to prioritize service tasks and maintain workflow efficiency.
- Maintained customer records and updated service history in the database system.
- Addressed customer inquiries and complaints, fostering a positive dealership experience.
- Collaborated with sales team to promote service specials and enhance customer engagement.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
- Cultivated strong customer relationships, driving repeat business and customer loyalty.
Service Advisor
DGDG Capitol Honda
San Jose
06.2010 - 03.2012
- Guided customers in diagnosing vehicle issues and suggested tailored service solutions.
- Researched and provided competitive pricing for customer services, ensuring cost-effective options.
- Enhanced customer retention by presenting discount options that met client needs.
- Promoted available products and services to customers during service, account management and order calls.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
Education
Associate of Applied Science - Accounting
Heald College
CA05-2002
High School Diploma -
Thomas Alva Edison High School
Stockton05-2000
Skills
- Customer service
- Customer relationship management
- Complaint resolution
- Service scheduling
- Service pricing
- Parts ordering
- Price quoting
- Service estimates
- Work order interpretation
- Invoice processing
- Reporting and documentation
- Attention to detail
- Multitasking and organization
- Technical support
- Computer skills
- Team player mentality
- Problem solving
- Organizational skills
- Effective communication
- Customer engagement
- Records maintenance
Languages
English
Professional
Cambodian
Professional
Timeline
Service Advisor
Capitol Honda
03.2012 - Current
Service Advisor
DGDG Capitol Honda
06.2010 - 03.2012
Associate of Applied Science - Accounting
Heald College
High School Diploma -
Thomas Alva Edison High School