Narimane Bouafia
Tadoussac,QC
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
10
10
years of professional experience
Work History
Front Desk Receptionist
Hotel Tadoussac
05.2025 - 11.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Vacation Camp Director
ODEL
11.2023 - 12.2024
- Oversaw team of counselors and support team members.
- Recruited high-quality personnel by promoting a positive workplace culture, resulting in a skilled and dedicated team of counselors and support staff.
- Addressed disciplinary issues among campers fairly and consistently, creating an atmosphere of respect and accountability within the camp community.
- Hired, disciplined and managed camp staff members.
Regional Training Director
IMSAT
11.2022 - 04.2024
- Enhanced employee performance through the development and delivery of engaging, results-driven training sessions.
- Mentored junior trainers, sharing best practices and providing guidance for their professional growth.
- Championed diversity and inclusion initiatives, incorporating these values into regional training content and fostering an inclusive learning environment.
- Led cross-functional teams in the creation of comprehensive training materials that catered to diverse learning styles and preferences.
Lead Camp Counselor
EFBA
05.2022 - 09.2022
- Maintained a safe and engaging environment for all participants, ensuring proper supervision during activities and free time.
- Acted as a liaison between parents/guardians and the rest of the camp staff during check-in/check-out days or whenever concerns arose regarding their child''s welfare.
- Coordinated logistics for off-site excursions like hikes or field trips, ensuring smooth transportation arrangements and necessary permissions from parents/guardians were obtained beforehand.
- Evaluated camper progress throughout the session by providing ongoing feedback on areas where they excelled or needed improvement.
Assistant Director of Specialized Camp
ODEL
07.2021 - 04.2022
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Oversaw the recruitment, hiring, and onboarding process for new educators to maintain a high-quality teaching staff.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Mentored new teachers through observation, feedback, and professional development opportunities.
Au Pair
Cultural Care
08.2017 - 08.2018
- Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
- Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
- Developed bilingual abilities in [Language] through immersive conversation and activities.
Medical Administrative Assistant
Cabinet For Health And Family Services
03.2016 - 07.2017
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Education
GED -
Suffolk Community College
New York03-2018
High School Diploma -
Professional Baccalaureate (Vocational High School Diploma)
Lille, France06-2014
High School Diploma -
Turgot
Lille, France06-2014
Skills
- Customer service
- Attention to detail
- Time management
- Cash handling
- Scheduling
- Team collaboration
- Appointment scheduling
- Verbal and written communication
- Oral and writing communication
- Front office management
- Hospitality services
Languages
Arabic
Elementary
English
Professional Working
French
Native or Bilingual
Timeline
Front Desk Receptionist
Hotel Tadoussac
05.2025 - 11.2025
Vacation Camp Director
ODEL
11.2023 - 12.2024
Regional Training Director
IMSAT
11.2022 - 04.2024
Lead Camp Counselor
EFBA
05.2022 - 09.2022
Assistant Director of Specialized Camp
ODEL
07.2021 - 04.2022
Au Pair
Cultural Care
08.2017 - 08.2018
Medical Administrative Assistant
Cabinet For Health And Family Services
03.2016 - 07.2017
GED -
Suffolk Community College
High School Diploma -
Professional Baccalaureate (Vocational High School Diploma)
High School Diploma -
Turgot