Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nargis Raqib

Coquitam,BC

Summary

Highly personable customer service professional with experience in the service industry, management, sales processing, and child care. Talent for identifying customer needs and resolving issues promptly. Motivated to handle challenges and known for strong focus on team collaboration and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Server/ Manager

Cactus Club Cafe
01.2023 - Current
  • Troubleshot complex technical issues effectively, reducing resolution time significantly while maintaining customer satisfaction levels.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Monitored server performance and provided feedback to enhance server delivery.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Led team of servers to consistently meet customer service and sales targets.

Front Desk

Zone Bowling
01.2018 - 01.2023
  • Served as a front desk cashier/ attendant selling games, promoting specials and good service
  • Greeted customers upon entrance, ran front counter and lane monitored
  • Handled cash and credit transactions
  • Delegation of tasks and decision making when management was not available
  • Tied shoes and put away, reset lanes and, retrieved stuck bowling balls

Cast member/ VIP server/VIP host

Cineplex Coquitlam and VIP Cinemas
01.2018 - 01.2023
  • SIR certified (Serving it Right)
  • Served as a server delivering food, popcorn and handcrafted cocktails
  • Delivered alcoholic and non alcoholic beverages to the VIP theatres
  • Cleaned and helped maintain bar area, garnished cocktails and dried glasses and put them away to create attractive displays
  • Served food and drink orders quickly and accurately to numbered seats in VIP
  • Cleaned VIP theatres and exit greeted guests
  • Trained in Concession, floor, and VIP

Supervisor

A&W Pinetree
01.2015 - 01.2018
  • Served as a cashier and Supervisor offering customer assistance and good service
  • Worked as a supervisor to run closing shifts
  • Supervise team members in order to ensure quality of service
  • Supervise kitchen activities to ensure quality of food
  • Hire, train and schedule the activities of food service personnel
  • Investigate and resolve complaints to ensure good food service and quality

Customer Care cleaning lead

Mint cleaning
06.2014 - 09.2014
  • Company Overview: a major cleaning company serving numerous companies in the lower mainland
  • Served as a customer care cleaning lead for mint cleaning services
  • Promoted to lead cleaner out of team of 5 employees in daily cleaning center operations
  • Provide employees with tools to maintain and increase service levels to both internal and external customers
  • Cleaned high rise apartments and windows to ensure cleanness and management satisfaction
  • A major cleaning company serving numerous companies in the lower mainland

Child Care Provider

A-Z tutoring
01.2013 - 01.2014
  • Child care providers offer the children, under their care, with activities that support bodily, emotional, academic and communal growth

Education

Bachelor of Arts - Criminology

Douglas College
New Westminster, BC
06-2025

Diploma in Criminology -

Douglas College
11.2024

Diploma -

Dr. Charles Best Secondary
06.2016

Skills

  • Team Leadership
  • Communication
  • Organization
  • Time Management
  • Strong Work Ethic
  • Hospitality service expertise

References

  • Lauren Phillips, 7788871239, Supervisor, A&W Pinetree
  • Simranjeet Kaur, 6747625287, Assistant manager, A&W Pinetree
  • Michael Frank, 6048359720, Supervisor, Zone Bowling
  • Greg Fowels, 1412gm@cineplex.com, General Manager, Cineplex Coquitlam & VIP cinemas

Timeline

Server/ Manager

Cactus Club Cafe
01.2023 - Current

Front Desk

Zone Bowling
01.2018 - 01.2023

Cast member/ VIP server/VIP host

Cineplex Coquitlam and VIP Cinemas
01.2018 - 01.2023

Supervisor

A&W Pinetree
01.2015 - 01.2018

Customer Care cleaning lead

Mint cleaning
06.2014 - 09.2014

Child Care Provider

A-Z tutoring
01.2013 - 01.2014

Diploma in Criminology -

Douglas College

Diploma -

Dr. Charles Best Secondary

Bachelor of Arts - Criminology

Douglas College

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Nargis Raqib