Qais Ebrahimi
Niagara Falls,ON
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Experienced professional passionate about creating compelling content and driving engagement. Talented at crafting dynamic stories, informative articles and persuasive copy that resonate and inspires readers.
Overview
21
21
years of professional experience
Work History
Car Wash Expert
Hangar Car Wash
07.2023 - 08.2024
- Performing thorough hand washes, waxing, and polishing of vehicle exteriors
- Vacuuming and shampooing interiors, including seats, carpets, and mats
- Cleaning and detailing dashboards, consoles, and other interior surfaces
- Applying specialized treatments to enhance and protect the vehicle’s paint and upholstery
- Inspecting vehicles before and after washing to ensure top-notch quality
- Maintaining a clean and organized work environment, ensuring all equipment is properly cared for and stored
- Providing excellent customer service by addressing client concerns and ensuring their satisfaction with the service
Sales Officer
International Plus Clinic
04.2024 - 08.2024
- Sales Strategy: Developing and implementing effective sales strategies to meet or exceed targets, utilizing insights from market analysis and customer feedback
- Product Knowledge: Demonstrating a deep understanding of the clinic's services and offerings to effectively communicate their value to clients
- Training Utilization: Leveraging the skills acquired during the two-week training period to enhance sales techniques and approaches
- ZOHO System Management: Proficiently utilizing the ZOHO system to track leads, manage customer data, and streamline sales processes for improved efficiency
- Collaboration: Collaborating with internal teams such as marketing and operations to ensure alignment of sales efforts with overall business objectives
- Connected with prospects through trade shows, cold calling and local-area networking.
- Boosted sales performance by identifying and targeting high-potential leads.
Sales Officer
Quick Change UK
01.2024 - 04.2024
- As a Sales Officer at Quick Change UK to drive sales growth
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Boosted sales performance by identifying and targeting high-potential leads.
- Cultivated strong relationships, establishing trust and loyalty among clients.
- Reviewed customer feedback regularly, making adjustments to products or services as needed based on findings.
- Success was measured by meeting sales targets, maintaining customer satisfaction, and contributing to the company's overall growth
Script Writer and Dubbing for Documentaries
Omid International
01.2022 - 01.2024
- Helped and supported establish office in Istanbul Turkey
- Managed multiple projects simultaneously, prioritizing deadlines and client expectations.
- Expanded industry knowledge by attending workshops and networking events, staying current with market trends and best practices.
- Spearheaded brainstorming sessions within the writing team, generating innovative ideas for new projects or refining existing ones.
- Scripted and dubbed over 2000 Minutes of documentaries as part of a team
- Improved script quality through meticulous proofreading and editing, ensuring proper grammar and format adherence.
- Delivered high-quality work under tight deadlines by optimizing time management skills.
- Streamlined the script editing process to ensure timely delivery of final drafts.
Video Editor
Omid International
01.2022 - 01.2024
- I am responsible for creating compelling video content that effectively communicates our clients' message to their target audience
- I am an expert in Adobe Premier Pro and use this software to edit and assemble video footage, audio, and graphics into a final product that meets project objectives and exceeds client expectations
- In my role, I collaborate closely with clients, producers, and other team members to understand project goals and develop a clear creative vision
- I then use my skills in Adobe Premier Pro to bring this vision to life, ensuring that every video is visually engaging and communicates a clear message to the intended audience
- I am a highly skilled video editor with a keen eye for detail and a passion for creating high-quality video content
- I am constantly striving to improve my skills and stay up-to-date with the latest trends and technologies in the industry
- Edited more than 20 documentaries from OR Media, as per their rules
- Edited more than 10 original documentaries, from conception to final cut, using Adobe Premier Pro
- Worked closely with clients, producers, and other team members to understand project goals and develop a clear creative vision
- Created visually engaging and informative video content that effectively communicates a message to the intended audience
- Used Adobe Premier Pro to edit and assemble video footage, audio, and graphics into a final product that meets project objectives and client expectations
- Applied a keen eye for detail to ensure that every video is of the highest quality and meets industry standards
- Maintained organized and well-documented project files for easy collaboration with other team members and future reference
- Stayed up-to-date with the latest trends and technologies in the industry to ensure that video content is current, relevant, and engaging
CoS Technology and Communications
NDS Training Academy
01.2012 - 08.2022
- Managing and Supervising Instructors
- Assists in preparing Training Program rollout
- Managing Department Policies on Instructors
- Prepares annual work plan formats
- Instruction of Classes with advanced Techniques
- Assist department instructors preparing Lesson Plans
- Assist the NDS Training Academy with the troubleshooting of the computers
- Installation of Internet for the NDS Training Facility
- Research and Brainstorm the New Topics for the Basic Course
Interpretation / Translation
NDS Training Academy
01.2006 - 08.2022
- Interpretation of Different classes of intelligence techniques provided by the American instructors
- Translation of Slides from English to Dari and vice versa
- Translation of Biosheets of the Officers
- Translation of Students Feedback
Deputy Computer Department
NDS Training Academy
01.2004 - 08.2022
- Assists in preparing Training Program rollout
- Managing Department Policies on Instructors
- Prepares annual work plan formats
- Instruction of Classes with advanced Techniques
- Assist department instructors preparing Lesson Plans
- Assist the NDS Training Academy with the troubleshooting of the computers
- Installation of Internet for the NDS Training Facility
Education
Certificate - Protection, Security And Investigation
George C Marshall European Center For Security
Germany 02.2012
BBA - Human Resource Management
Kardan Institute of Higher Education
01.2012
Certificate - Forensic Investigation
Canadian Police Colege
Online03.2011
Certificate - Accounting Technician
University of Glasgow
Online 03.2007
Certification in Advanced Levels of English Language -
Kabul English Language Centre
01.2002
Skills
- Sales Planning
- Performance Tracking
- Effective negotiation
- Sales Presentations
- Competitor Analysis
- Payment Processing
- Invoice Processing
- Clerical Support
- Bookkeeping
- Team Collaboration
- Invoicing
- General ledger accounting
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Sales Officer
International Plus Clinic
04.2024 - 08.2024
Sales Officer
Quick Change UK
01.2024 - 04.2024
Car Wash Expert
Hangar Car Wash
07.2023 - 08.2024
Script Writer and Dubbing for Documentaries
Omid International
01.2022 - 01.2024
Video Editor
Omid International
01.2022 - 01.2024
CoS Technology and Communications
NDS Training Academy
01.2012 - 08.2022
Interpretation / Translation
NDS Training Academy
01.2006 - 08.2022
Deputy Computer Department
NDS Training Academy
01.2004 - 08.2022
Certificate - Protection, Security And Investigation
George C Marshall European Center For Security
BBA - Human Resource Management
Kardan Institute of Higher Education
Certificate - Forensic Investigation
Canadian Police Colege
Certificate - Accounting Technician
University of Glasgow
Certification in Advanced Levels of English Language -
Kabul English Language Centre
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