Narges Fatemeh Forouzan
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
2
2
years of professional experience
Work History
Summer Camp Helper
Camp Taha
07.2023 - 07.2023
- Maintained clean, organized and safe physical environment both indoors and outside
- Implemented camp activities fostering physical, social, and emotional growth
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions
- Handled cash payments
Sales Associate
Crate And Barrel
11.2022 - 01.2023
- Demonstrated company standards in selling, customer service, visual merchandising and teamwork
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers
- Solved customer challenges by offering relevant products and services
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
- Educated clients on current promotional offerings and products using persuasive selling tactics
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
Sales Associate
Winners TJX
08.2021 - 05.2022
- Assisting with Fitting Room duties including ensuring the counter area is clean, organized, and has the proper supplies in place and assisting customer inquiries
- Helped customers locate products and checked store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Engaged with customers to build rapport and loyalty
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
- Stocked merchandise, clearly labeling items, and arranging according to size or color
Education
Bachelor of Arts - Sociology
Toronto Metropolitan University
Toronto, ON2025
Skills
- People-oriented
- Fluent in Farsi
- Excellent communication skills
- Strong work ethic
- Outstanding interpersonal skills
- Friendly demeanor
- Team player
- Goal-oriented
- Strategic thinker
- Detail-oriented
- Customer service-oriented
- Reliable and punctual
Timeline
Summer Camp Helper
Camp Taha
07.2023 - 07.2023
Sales Associate
Crate And Barrel
11.2022 - 01.2023
Sales Associate
Winners TJX
08.2021 - 05.2022
Bachelor of Arts - Sociology
Toronto Metropolitan University
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