Narges Eshfagh
Coquitlam,BC
Summary
Service-oriented professional with over 5 years of experience in customer-facing roles within hospitality and administration. Proven ability to enhance guest experiences through effective communication and efficient coordination, even in high-pressure situations. Recognized for maintaining a positive demeanor and fostering a welcoming environment. Committed to delivering exceptional service and ensuring every guest feels valued from arrival to departure.
Overview
5
5
years of professional experience
Work History
Records Officer
University Canada West
Vancouver, BC
02.2023 - Current
- Assisted students and visitors at the front desk with professionalism and care.
- Managed time-sensitive requests while maintaining a calm and welcoming presence.
- Collaborated daily with cross-functional teams to resolve issues efficiently and maintain a positive service environment.
Cashier Team Lead
Pizza Factory
Coquitlam, BC
01.2020 - 04.2022
- Greeted walk-in customers with a friendly attitude, took orders efficiently, and maintained a clean, organized front counter area.
- Managed high-volume takeout and dine-in orders with accuracy and speed during peak hours, demonstrating the ability to stay calm and efficient.
- Collaborated closely with kitchen and front-of-house staff to ensure smooth order flow and positive guest experiences.
Customer Service & Kitchen Team Member
Sultan Delicious Donair
Coquitlam, BC
08.2020 - 09.2021
- Prepared fresh donairs and other menu items directly in front of customers while maintaining high hygiene and presentation standards.
- Provided friendly, efficient service while taking orders, answering questions, and handling payments at the register.
- Balanced multiple tasks in a fast-paced environment, including food prep, customer service, and front-of-house cleanliness.
Education
Diploma - Business
Vancouver, Canada01.2022
Skills
- Customer care and empathy
- Fast-paced kitchen adaptability
- Guest satisfaction accountability
- Teamwork and coordination
- Initiative and flexibility
- Professionalism and discretion
- Proactive learning attitude
Timeline
Records Officer
University Canada West
02.2023 - Current
Customer Service & Kitchen Team Member
Sultan Delicious Donair
08.2020 - 09.2021
Cashier Team Lead
Pizza Factory
01.2020 - 04.2022
Diploma - Business
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