Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Hi, I’m

Narges Ahmadi Katayouncheh

Toronto
Narges Ahmadi Katayouncheh

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Proven to excel in high-pressure environments, I leveraged my strong work ethic and exceptional customer service skills at Davari Machine Manufacturing Company to significantly enhance client satisfaction. Adept at cash handling and fostering guest engagement, my collaborative efforts ensured efficient operations and a positive team atmosphere, achieving notable customer satisfaction ratings.

Overview

10
years of professional experience
1
Certification

Work History

Coffee Shop

Server
05.2024 - 07.2024

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Assisting the barista in preparing beverages.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Davari Machine Manufacturing Company

Customer Service
09.2018 - 02.2024

Job overview

  • Assisted office operations for improved efficiency and customer service satisfaction.
  • Strengthened client relationships by providing exceptional customer service and support.
  • Maintained in-store presence to provide excellent customer service.
  • Utilized customer feedback to improve customer service.
  • Provided excellent customer service, addressing client concerns promptly and professionally.
  • Provided quality customer service to earn satisfaction ratings of [Number]%.

Kaaj Coffee Shop

Barista Assistant
09.2016 - 08.2018

Job overview

  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Operated espresso machines and commercial coffee brewers to create beverages
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.


Isfahan University Of Art, Isfahan, Iran

Intern, Archaeology Department
01.2015 - 07.2016

Job overview

  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Assisted in research projects and fieldwork related to archaeological studies.

Education

Nima(Mahmoud Abad) Non-governmental And Non-profit
Mazandaran, Iran

Bachelor of Arts from Archeology
07.2011

University Overview

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Friendly and outgoing
  • Team Player
  • Opening and closing duties
  • Active listener
  • Customer Service
  • Work Ethic and Integrity

Languages

English
Professional Working

Certification

  • Barista Skills
  • Smart Serve

Timeline

Server
Coffee Shop
05.2024 - 07.2024
Customer Service
Davari Machine Manufacturing Company
09.2018 - 02.2024
Barista Assistant
Kaaj Coffee Shop
09.2016 - 08.2018
Intern, Archaeology Department
Isfahan University Of Art, Isfahan, Iran
01.2015 - 07.2016
Nima(Mahmoud Abad) Non-governmental And Non-profit
Bachelor of Arts from Archeology
Narges Ahmadi Katayouncheh