Nareshwar Nath
Jalandhar,Punjab
Summary
Adept with more than 24 years working as Manager
in retaining, developing and initiating domestic and overseas channels, high-level decision-ma, problem solving, banking operations leadership with quality customer services orientation, negotiation and problem solving. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Chief Manager
Security Printing & Minting Corporation of India Ltd.
05.2013 - 03.2023
- Developed, implemented and led annual business plan across product portfolio with business teams and reporting to senior management ensuring execution as per given MoU business parameters.
- Prepared and implemented the go-to-market strategy and collaboration in both domestic and overseas market to develop new distribution channels for product developing, designing and ensuring timely availability to the existing and potential target corporate an retail segment.
- Headed and mentored the committees on customer satisfaction and grievance redressal. Engaged and shared necessary input and guidance for conducting customer satisfaction survey with the surveying agency. Conveyed and spearheaded implementation of the survey outcome in coordination with the technical and marketing team.
- Enhanced and retained interdepartmental coordination by working with peers for collaboration in cross functional activities
- Strengthened the orders receiving and servicing mechanism by identifying the service gap. It was replaced by engaging business and technical teams across all nine units to make the non-coinage product available online. This helped to reduce the gap in serving the orders. Hence it resulted in decline in customer complaints and swift reconciliation of payments.
- Added new distribution partners along with retail and corporate clients in Domestic and overseas market. Therefore, enhanced the business in non-coinage from 360 million to 940 million INR.
Senior Manager
UCO Bank
06.2007 - 05.2013
- Led drive for implementation of branding, merchandising activities across zone by handling team of cluster marketing team in-charge. Periodic review of activities by cluster marketing team lead, mentoring and advising them.
- Worked closely with Zonal Head and cluster marketing team lead to plan and implement annual marketing plan for zone.
- Monitored branding and marketing initiatives taken by competitors in zone, studying key events/marketing campaigns and conveying feedback to head office business team.
- Liaising with head office business team for activation and implementation of centrally run marketing campaigns and initiatives in coordination with cluster marketing lead.
- Mentored and guided marketing team, identifying training requirement and imparted training and input to cluster business team for better customer service and product experience.
- Explored, negotiated and executed local arrangements with vendors and alliance with reputed external suppliers. Appointed and executed agreement with reputed campaign agency in Chandigarh for campaigning new scheme for farmers and added agriculture credit worth 16 crore under the scheme.
- To manage and identify new forum to initiate lead for different verticals for efficient annual budget management.
Deputy Manager
Axis Bank(Erstwhile UTI Bank)
05.2004 - 06.2007
- Communicated key performance indicators, priorities and goals for given functional area and worked with the operations and business team.
- Supervising the branch operations and conveying feedback to the respective team so that they are aware of their performance against objectives.
- Monitored and managed the branch operations. Ensured smooth day-to-day operations under compliance with audit regulations and achieving team sales targets.
- Managed daily workloads by organizing schedules and delegating tasks to the concerned team in operations and sales.
- Ensured timely submission and receipt of regulatory and other reports and returns by/from the branch.
- Ensured the efficient service by monitoring the concerned team and personal involvement in customer service to minimize customer complaints
- Spearheaded the coordination with local agencies, institutions and zonal level officials for feedback while opening of upcoming new branches in Punjab.
Assistant Manager
HDFC Bank
07.1999 - 05.2004
- Ensured compliance with banking rules, regulations and procedures besides ensuring efficient housekeeping in the branch followed by satisfactory audit compliance and branch rating.
- Owned and performed the responsibility as operations in-charge to execute branch banking objectives and overall supervision of day-to-day branch operations for branch profitability, performance and high quality service.
- Mentoring and guiding the teller/s and other banking staff to help resolve technical and customer-related problems.
- Manage and control all operational functions of branch and defining roles and responsibilities of the team.
- Participated in all critical system enhancement and process improvement exercise within operations.
- Lead the branch operations to review and provide feedback so that the team members are aware of their performance against objectives.
- Ensured timely receipt and submission of regulatory and other reports, returns by /from the branch.
Education
MBA - Business Administration
Guru Jambheshwar University
Hisar Haryana07.1999
Bachelor of Science - Agriculture
CCS Haryana Agricultural University
Hisar Haryana08.1996
Skills
- Problem analysis and solving
- Negotiation, Quick learner and work under pressure as per given timeline
- Conversant with banking modules viz Finacle, Flexcube, CAR, CMS and MS Outlook and MS Office etc
- Team leading and mentoring with seamless communication and motivation
- Business/product and distribution channel development and management
- Customer relationship and retention for both retail and corporate
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Full Professional
Awards
Won ICAR Merit Scholarship in Graduation Won State Merit Scholarship during Schooling
Training
· Training in “Doing Business Abroad”, Indian Institute of Management (IIM), Ahmedabad, India, 05/2019
· Appreciation in recognition of meritorious activities rendered as an organizing committee member on successful conduct of the conference by SPMCIL on “Make in India – Indigenization of Currency”, SPMCIL, 06/2015
· Training in “Executive Development Program”, National Institute of Financial Management (NIFM), Faridabad, India, 01/2015
· Training in “Enterprise Risk Management – Measuring and Mitigating Risk”, Institute of Public Enterprise (IPE), Hyderabad, India, 12/2013
· Represented SPMCIL in Vienna to attend Security Printers Business Conference, SPMCIL, Vienna, 12/2013
Certification
· Training in “Doing Business Abroad” conducted by Indian Institute of Management (IIM), Ahmedabad India - May 2019.
· Appreciation in recognition of meritorious activities rendered as an organizing committee member on successful conduct of the conference by SPMCIL on “Make in India – Indigenization of Currency” - June 2015.
· Training in “Executive Development Program” conducted by National Institute of Financial Management (NIFM), Faridabad India - January 2015.
· Training in “Enterprise Risk Management – Measuring and Mitigating Risk” conducted by Institute of Public Enterprise (IPE), Hyderabad India - December 2013.
Section name
Won ICAR Merit Scholarship in Graduation
Won State Merit Scholarship during Schooling
Participated in inter-college singing competition
Represented SPMCIL in Vienna to attend Security Printers Business Conference - December, 2013
Timeline
Chief Manager
Security Printing & Minting Corporation of India Ltd.
05.2013 - 03.2023
Senior Manager
UCO Bank
06.2007 - 05.2013
Deputy Manager
Axis Bank(Erstwhile UTI Bank)
05.2004 - 06.2007
Assistant Manager
HDFC Bank
07.1999 - 05.2004
MBA - Business Administration
Guru Jambheshwar University
Bachelor of Science - Agriculture
CCS Haryana Agricultural University
· Training in “Doing Business Abroad” conducted by Indian Institute of Management (IIM), Ahmedabad India - May 2019.
· Appreciation in recognition of meritorious activities rendered as an organizing committee member on successful conduct of the conference by SPMCIL on “Make in India – Indigenization of Currency” - June 2015.
· Training in “Executive Development Program” conducted by National Institute of Financial Management (NIFM), Faridabad India - January 2015.
· Training in “Enterprise Risk Management – Measuring and Mitigating Risk” conducted by Institute of Public Enterprise (IPE), Hyderabad India - December 2013.
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