Naresh Babu Amperayani

Client: Rogers Canada
Applications : Java Enterprise Services Integration (JESI), O2A Services

• Worked effectively with cross-functional design teams to create software solutions that elevated client side experience and significantly improved overall functionality and performance
• Built automation tools improving the production fallout handling automation rate to ~90%
• Implemented process automation tools which led to 99% first time right handling of issues reported in production
• Conceptualized design of web application built on micro services architecture, for on-demand reports, analysis of issues encountered in production

Client & Project : Charter Communications - Biller Isolation Project

Application : Java Enterprise Services Integration (JESI), CSG Billing System, ICOMS Billing System

• Led and Managed Solution design team, responsible for architecture and providing a web services based solution to Isolate Charter Front-End applications from multiple back-end billing systems
• Performed Requirement Analysis and designed Web Services & REST Services to address business requirements for Enterprise wide applications based on Service Oriented Architecture, from various client business groups
• Designed solutions for Web Services performance tuning in order to improve usability and average handling time (AHT) for CSRs. Awarded Best Solution Design for Excellence in Inter Competency Center Design Presentations for improving API transaction processing time from 40 secs to less than 5 seconds
• Assisted in development and presentation of several demonstrations to Client Enterprise Architecture teams that led to sales opportunities and business development for Amdocs

Client(s) : US Cellular Corporation & Telefonica Argentina
Domain : Order To Activation (O2A) Services

• Implemented reporting and automation processes using QlikView, Storm and other tools for handling stuck orders and commonly identified issues in production
• Managed and led activities promoting growth in mental, emotional and knowledge aspects of team
• Reorganized and enhanced employee training to close knowledge gaps and boost group performance
• Achieved 97% automation target with development of automation software and analytical problem-solving to handle diverse production issues

Client & Project : Rogers Communications - Maestro Project

Applications : Amdocs CES 7.5 - CRM, Ordering, Billing, SOM/WOM

• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality
• Drove implementation of Telecom Ordering business process on Rogers self-service portal for Order Fulfillment, Work Force Management, CRM, Amdocs Billing applications
• Built customized solution to address requirements for facilitating Maestro inbound sales agents to accept stacked orders and allow for business continuity
• Developed product features to integrate with Amdocs Billing platform, provide end users with knowledge of next bill including taxes and fees. This software development item passed all testing with 0 defects and was later incorporated as core product feature

Client & Project : AT&T - Light Speed U-Verse project, Rogers Canada
Application : Amdocs Order Management System (OMS), Amdocs CES 7.5

• Developed Connectors & XML based Interfaces to integrate the OMS application with external OSS/BSS applications
• Developed and delivered Java based modules with 100% on time delivery in Rich Client and Thick Server SOA based architecture