Naresh Rani
Mississauga,ON
Summary
To work on a challenging job profile which provides an opportunity to enhance my knowledge and experiences to explore the new life styles, this could provide me an insight into new aspects so that it would be helpful for my career. Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Germain Hotels
Toronto, ON
08.2022 - Current
- Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs
- Coordinate solutions quickly when guests experience problems in their room by working with housekeeping and/or service staff
- Collect the guest's payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary
- Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports
- Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned or repaired in preparation for a new guest.
Night Manager
Executive cosmopolitan hotel
Toronto, ON
08.2022 - Current
- Auditing, balancing, and verifying daily revenue documentation
- Managing the hotel's inventory of reservations, room assignments, and vacancies
- Greeting guests, checking them into rooms, assisting with check-outs, and providing guests with important information
- Answering phones, scheduling wake-up calls, and assisting with reservation requests
- Responding to guest inquiries, complaints, and concerns
- Balancing cash drawers, record errors, and reconcile receipts
- Promoting hotel services and features.
- Created reports summarizing daily operations activities such as sales figures, cash flow management.
- Identified opportunities to improve efficiency of operations processes during the night shift.
Sales Coordinator
Super 8
Thompson, MB
07.2021 - 07.2022
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Conducted market research to identify potential customers for sales campaigns.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Coordinated travel arrangements for sales representatives as needed.
- Generated leads through cold calling, networking, referrals and other methods.
- Performed follow-up calls with customers after each sale was completed.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Input customer data into system, updating information regularly with changes to buying habits.
Front Desk Manager
Super 8
Thompson, MB
06.2021 - 07.2022
- Welcome guests and visitors to the front lobby of the facility, record their information and choose a room or rooms for them based on their needs
- Collect the guest's payment using either credit/debits cards, cash or checking account information for rooms at the end of each stay and ask for a room deposit when necessary
- Settle the facility register at the end of each shift or day by counting the drawer, printing receipts and running financial activity reports
- Communicate with other hotel staff, such as housekeeping or maintenance, when rooms are ready to be cleaned
- Keep the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
Store Manager
Burnt wood Cannabis
Thompson, MB
11.2021 - 06.2022
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Prepared monthly reports on sales figures, expenses, profits.
- Updated POS system with new products and promotional offers.
Manager
Burntwood Hotel
Thompson, MB
04.2020 - 11.2021
- Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
- Assist in the development and monitoring of the budget to provide top quality customer service
- Schedule the front office staff and supervise workload during shifts
- Act as liaison between the General Manager and staff
- Answer phone inquiries, direct calls, and provide basic information.
Education
College diploma - Immigration Assistant Program
CDI College Mississauga
10.2023
Computer system technician networking - Networking
St clair college
07.2019
Skills
- EXCEL (Less than 1 year)
- MS EXCEL (Less than 1 year)
- MS WORD (Less than 1 year)
- Good Communication
- Teamwork and Leadership
- Positive Attitude
- Ability to learn quickly
- Ability to work in all situations
- Punctuality
- Time management
- POS Systems
Additional Information
Self-confident and great patience., Willingness to learn., Adapt to new concepts, responsibilities and positive working relationship with co-workers.
Work Attitude
Work with positive attitude to contribute the healthy functioning of the organization.
Computing Skills
Proficiency in a range of computing skills including word processing, MS WORD, MS excel.
Timeline
Front Desk Agent
Germain Hotels
08.2022 - Current
Night Manager
Executive cosmopolitan hotel
08.2022 - Current
Store Manager
Burnt wood Cannabis
11.2021 - 06.2022
Sales Coordinator
Super 8
07.2021 - 07.2022
Front Desk Manager
Super 8
06.2021 - 07.2022
Manager
Burntwood Hotel
04.2020 - 11.2021
College diploma - Immigration Assistant Program
CDI College Mississauga
Computer system technician networking - Networking
St clair college
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