Naresh Amarnani
Weyburn,SK
Summary
Hardworking Credit Officer well-versed in reviewing financial documents, preparing loan packages, and making recommendations based on risk values. Detail-oriented and thorough with excellent judgment and good verbal and written communication strengths.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Member Relationship Specialist
Weyburn Credit Union
06.2022 - Current
- Enhanced member satisfaction by effectively resolving complex issues and inquiries in a timely manner.
- Strengthened member relationships through personalized service and proactive financial guidance.
- Increased new account openings and loan applications by offering tailored financial products to meet individual needs.
- Improved member retention rates by consistently providing exceptional customer service during interactions.
- Collaborated with branch team members to achieve sales targets and improve overall branch performance.
- Identified cross-selling opportunities through an in-depth understanding of members'' financial situations and needs.
Cashier
Flying J Travel Center
12.2021 - 05.2022
- Maintained customer satisfaction with quick and professional handling of product returns
- Resolved customer complaints and maintained a clean and tidy checkout area
- Sold lottery tickets and fish and game licenses
- Performed cash, card, and check transactions to complete customer purchases
- Conducted inventory counts by adding each item in stock and documenting it in a computer system
- Completed file maintenance log for price discrepancies.
Credit Officer
Bank of Baroda
07.2017 - 09.2021
- Performed semi-annual account credit limit reviews and credit increase review requests from financial service and sales teams
- Optimized credit approval and collection processes, improving operational efficiencies
- Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales, and billing departments
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility
- Explained very technical financial information to applicants in easy-to-understand language
- Supervised loan personnel and motivated them to maintain customer service and performance standards.
Single Window Operator
Dena Bank
06.2013 - 06.2017
- Keep records of deposits, withdrawals, loan and mortgage payments, cheques, and securities sales
- Process loan and mortgage applications and payments, retirement savings plan applications and contributions, term deposits, drafts, and money orders
- Check and balance automatic teller machine (ATM) transactions and ledger entries, calculate service charges and interest payments and tell customers about discrepancies
- Answer customer inquiries and provide information on banking products, policies, and services
- Sell drafts, money orders, travelers' cheques, and foreign currency; rent safety deposit boxes, and open and close savings, chequing, and other accounts.
Education
Post-Graduate Certificate - Banking and Finance
SASKATCHEWAN POLYTECHNIC
Moose Jaw, SK04.2022
Bachelor of Commerce - Advanced Accounting
H L COMMERCE COLLEGE
AHMEDABAD, INDIA03.2012
Skills
- Customer assistance
- Financial analysis aptitude
- Delinquency monitoring
- Compliance assessments
- Customer Relations
Certification
INVESTMENT FUNDS IN CANADA, 04/2022, Canadian Securities Institute
Accomplishments
- Promoted to Credit Officer after only four years for exceptional performance.
- Advised clients on various housing matters, such as mortgage delinquency, foreclosure prevention, buying a home, and renting a home.
- Making customers aware of mobile banking and internet banking, thereby, reducing the footfall in branch by 50%
- Our team increased the total business of our branch from $4 million to $8 million within three years
- Sold highest credit cards within six month's probation period
- Converted the growth and profitability of portfolio from negative to positive within a year
Timeline
Member Relationship Specialist
Weyburn Credit Union
06.2022 - Current
Cashier
Flying J Travel Center
12.2021 - 05.2022
Credit Officer
Bank of Baroda
07.2017 - 09.2021
Single Window Operator
Dena Bank
06.2013 - 06.2017
Post-Graduate Certificate - Banking and Finance
SASKATCHEWAN POLYTECHNIC
Bachelor of Commerce - Advanced Accounting
H L COMMERCE COLLEGE
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