Summary
Overview
Work History
Education
Skills
Languages
Certification
Availability
Timeline
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Naresh

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service Representative

McDonald's
07.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Security Guard

.
01.2023 - 07.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Checked and verified photo identification prior to granting facility access.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.

Education

Business& Project Management - Business

Vancouver Community College
Vancouver, BC
01.2024

Bachelor of Technology - Civil Engineering

Punjab Institute of Technology
G.T.B. Garh Moga, Punjab, India
06.2021

Diploma - Civil Engineering

Guru Teg Bahadur Polytechnic College
G.T.B. Garh, Moga, Punjab, India
06.2016

Skills

  • Product Knowledge
  • Appointment Scheduling
  • Complaint Resolution
  • Account Updating
  • Information Security
  • Paperwork Processing
  • Microsoft PowerPoint
  • Critical Thinking
  • Microsoft Excel
  • Project Management Abilities

Languages

English
Professional Working
Hindi
Full Professional
Punjabi
Full Professional

Certification

First Aid Certificate ( National CPR Foundation)

Availability


Monday to Sunday

Timeline

Customer Service Representative

McDonald's
07.2023 - Current

Security Guard

.
01.2023 - 07.2023

Business& Project Management - Business

Vancouver Community College

Bachelor of Technology - Civil Engineering

Punjab Institute of Technology

Diploma - Civil Engineering

Guru Teg Bahadur Polytechnic College

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