Narendra Parmar - Technical Lead / Senior BI Platform & Analytics Consultant - INFOSYS LIMITED

Summary

Technical Lead / Senior BI Platform & Analytics Consultant specializing in SAP BusinessObjects, TIBCO Spotfire, and enterprise BI operations. Manages platform administration and 6+ BI platform upgrades or migrations per year from assessment through post-cutover stabilization, security, scheduling, and production support across clustered environments, while also delivering Universe, Web Intelligence, and dashboard enhancements. Supports platform stability targeted to 99.0%–99.4% Uptime.

Overview

2

Languages

1

Certification

14

years of professional experience

Work History

Technical Lead / Senior BI Platform & Analytics Consultant

INFOSYS LIMITED

Montreal

10.2016 - Current

Client: Pfizer Inc., USA (Healthcare & Life Sciences)
Provide enterprise-level SAP BusinessObjects platform administration, engineering, and production support for a global Healthcare & Life Sciences environment.
Manage BI platform servers, services, users, groups, folders, security, access rights, scheduling, deployments, and platform configuration.
Support the complete BI platform lifecycle including environment build, installation, configuration, maintenance, upgrades, migration, validation, and production operations.
Monitor and maintain BusinessObjects components including CMC, CCM, SIA, CMS, BI Launchpad, and associated services.
Support clustered BI environments and maintain platform availability and operational stability.
Perform platform health monitoring, service monitoring, issue investigation, and proactive maintenance.
Maintain platform stability and support activities targeted toward 99% system uptime.
Manage user provisioning, security configuration, permissions, groups, folders, and access control.
Configure and maintain enterprise BI scheduling and publishing.
Manage event-based scheduling and report distribution, including scheduling across 57 stores.
Deploy and migrate BI content between environments using Promotion Management.
Implement and support BusinessObjects Auditing for platform monitoring and activity tracking.
Maintain backup, service restart/recycle, and recovery procedures.
Troubleshoot complex platform, service, connectivity, scheduling, security, and reporting issues.
Work with SAP/vendor support teams to investigate and resolve platform-level incidents.
Manage production changes involving BI servers and services through enterprise change-management processes.
Develop and enhance BusinessObjects reports and BI solutions based on business requirements.
Analyze reporting requirements and translate business needs into technical BI solutions.
Develop and maintain BusinessObjects Universes / semantic layers, including dimensions, measures, joins, filters, LOVs, cardinality, aliases, contexts, and derived tables.
Develop and support Web Intelligence reports using advanced reporting features such as subqueries, filters, charts, merged dimensions, and alerts.
Support development and maintenance of dashboards and analytical reports.
Work with SQL and underlying databases to investigate data issues and validate reporting results.
Perform report and Universe performance analysis and optimization.
Develop and maintain reporting solutions across development, test, and production environments.
Perform Unit Testing, Integration Testing, Regression Testing, and UAT.
Support report deployment, validation, and post-production issue resolution.
Collaborate with business users and technical teams to refine requirements and deliver BI solutions.
Build and configure SAP BusinessObjects 4.1/4.2 cluster environments.
Perform infrastructure prerequisite checks before BI platform installation.
Install and configure BusinessObjects enterprise environments with Apache Tomcat and Windows Server.
Configure platform services, application servers, databases, authentication, and related infrastructure.
Perform BO XI 3.1 → BI 4.1/4.2 migrations and upgrades.
Perform BI 4.1 → BI 4.2 upgrade activities.
Execute pre-upgrade assessment, installation, configuration, post-install validation, and environment readiness checks.
Perform application and BI content migration between environments.
Validate reports, Universes, security, scheduling, and platform functionality after upgrades.
Support production cutover and post-upgrade stabilization.
Troubleshoot upgrade and migration issues across platform services and BI content.
Provide administration and production support for enterprise TIBCO Spotfire 10.x, 12.x and 14.x environments.
Support Spotfire platform infrastructure, services, environments, configurations, users, and application availability.
Participate in Spotfire environment build and configuration activities.
Support Spotfire platform upgrades and environment maintenance.
Support deployment and configuration of Spotfire analytics applications.
Develop and enhance Spotfire dashboards and analytical visualizations based on business requirements.
Work with Spotfire data sources and SQL Server-backed analytical environments.
Troubleshoot Spotfire platform, service, connectivity, scheduling, database, and application issues.
Investigate platform behavior using logs, configuration, metadata, and system information.
Monitor platform health and investigate application/server-level issues.
Support production deployment and changes.
Collaborate with infrastructure, database, application, and business teams to resolve production incidents.
Led cross-functional teams to design and implement innovative software solutions.
Mentored junior developers, fostering skill development and knowledge sharing within the team.
Collaborated with stakeholders to define project requirements and align technology solutions with business goals.
Coordinated with cross-department teams like QA, DevOps, and Support to ensure seamless end-to-end software delivery process.
Increased application stability by regularly monitoring performance metrics, addressing bottlenecks proactively to minimize downtime occurrences.

Senior Software Engineer / BI Consultant

TATA CONSULTANCY SERVICES

Pune

01.2013 - 09.2016

Project: Olympus; Client: Vodafone India
Developed enterprise Business Intelligence dashboards and reporting solutions supporting executive management, business users, and operational teams.
Gathered and analyzed business requirements for reports, dashboards, Universe modifications, and enhancements.
Designed and developed BusinessObjects Universes with database connections, dimensions, measures, joins, filters, LOVs, cardinality, aliases, contexts, and derived tables.
Developed Web Intelligence reports using subqueries, charts, filters, alerters, merged dimensions, and other advanced reporting capabilities.
Developed dashboards supporting Finance, Marketing, Sales & Distribution, Network, Operations, and profitability KPIs.
Performed Unit, Integration, and User Acceptance Testing.
Supported report and Universe performance optimization.
Created derived tables and implemented Aggregate Awareness to improve query performance.
Created dashboards using Xcelsius.
Designed and developed Crystal Reports, including linked and unlinked subreports.
Worked directly with users to understand business requirements and validate reporting solutions.
Supported Go-Live and Post-Go-Live activities.
Supported enterprise SAP BusinessObjects platform environments for a large-scale reporting and dashboard application.
Administered CMC users, groups, folders, security rights, and platform access.
Supported BusinessObjects installation and integration with enterprise databases.
Configured connectivity with Oracle and Sybase.
Managed report scheduling and publishing.
Participated in migration from BusinessObjects XI R2 to XI 3.1.
Used Import Wizard to migrate users, groups, reports, folders, and Universes between environments.
Supported production incidents involving Web Intelligence, Universes, platform components, and database connectivity.
Monitored and resolved migration issues and validated BI content before production deployment.
Supported Go-Live and Post-Go-Live activities.

Education

Bachelor of Information Technology -

RGPV University

Bhopal, Madhya Pradesh

06-2012

Skills

SAP BusinessObjects Administration
TIBCO Spotfire Administration
Power BI
ServiceNow
JasperSoft Server

Claude
Copilot
MS Office
Sharepoint Online

Languages

English

Native or Bilingual

Hindi

Native or Bilingual

Certification

Certified SAP BO Developer, Infosys ltd.
Certified Spotfire Developer, Infosys ltd.

Interests

Augmented Reality (AR) Development
Web Development and Design
Design and Build Websites
Artificial Intelligence (AI) and Machine Learning

KEY PLATFORM & DEVELOPMENT EXPERIENCE

SAP BUSINESSOBJECTS - Versions: BI 4.2 | BI 4.1 | BI 4.0 | XI R3.1 | XI R2; Administration: CMC | CCM | SIA | CMS | BI Launchpad | UMT | Security | Users & Groups | Scheduling | Auditing | Monitoring | Promotion Management; Platform Engineering: Installation | Configuration | Cluster Build | Application Servers | Tomcat | Windows Server | LDAP | Database Connectivity | Environment Management; Development: Universes | Web Intelligence | Dashboards | Crystal Reports | Xcelsius | Semantic Layer | SQL | Report Performance Optimization; Migration & Upgrade: XI R2 → XI R3.1 | XI R3.1 → BI 4.1 | BI 4.1 → BI 4.2 | Content Migration | Environment Migration | Upgrade Validation | Cutover
TIBCO SPOTFIRE - Platform Administration: Environment Management | Platform Support | Configuration | User Administration | Services | Scheduling | Monitoring; Platform Engineering: Environment Build | Installation / Configuration | Upgrades | Deployment | Infrastructure Support | Database Connectivity; Development & Analytics: Dashboard Development | Data Visualization | Analytical Applications | Data Sources | SQL | Business Requirements; Production Support: Incident Resolution | Troubleshooting | Log Analysis | Performance Investigation | Platform Health | Change Management

SELECTED CAREER HIGHLIGHTS

13+ years of enterprise IT and Business Intelligence experience; Strong combination of BI Platform Administration + Platform Engineering + BI Development; Extensive SAP BusinessObjects experience across multiple major platform versions; Hands-on experience building BI platform/cluster environments from the ground up; Experience performing major BI platform upgrades and migrations; Strong hands-on Universe, Web Intelligence, dashboard and reporting development experience; Enterprise production support experience in Healthcare & Life Sciences; Experience supporting Pfizer BI environments; Experience with large-scale reporting environments including 57-store event-based scheduling; Experience with BI platform security, auditing, monitoring, scheduling, backup/recovery, deployment, troubleshooting, and development; Experience supporting both traditional enterprise BI platforms and modern analytics platforms; Expanding expertise in Snowflake, cloud, metadata/data lineage, and AI technologies

LINKEDIN HEADLINE

TARGET ROLES

Senior BI Platform Consultant; BI Platform Engineer / Lead; SAP BusinessObjects Consultant / Lead; TIBCO Spotfire Consultant / Administrator; BI Platform Administrator / Lead; BI Platform & Analytics Consultant; Senior Data & Analytics Platform Consultant

Timeline