Nardos Haile
Toronto,ON
Summary
At a family-owned business, I excelled as a Customer Service Representative, mastering critical thinking and active listening to resolve high-stress disputes, enhancing customer loyalty significantly. My adeptness at problem resolution and maintaining professionalism under pressure ensured satisfactory outcomes, showcasing my ability to handle escalated customer interactions with empathy and efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Family Business
02.2022 - 09.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Certificate - Foundation
Clark International University
Kampala Uganda03.2024
Certificate - CNA
Train Up Institute
Kampala Uganda03.2024
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
Languages
English
Professional Working
Timeline
Customer Service Representative
Family Business
02.2022 - 09.2024
Certificate - Foundation
Clark International University
Certificate - CNA
Train Up Institute
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