NARDOS Dubé
Toronto,ON
Summary
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.
Overview
15
15
years of professional experience
Work History
Marketing Coordinator/Customer Specialist
Polytarp Products
08.2022 - Current
- Collaborate with the sales team to develop marketing strategies that align with customer needs and drive sales growth for the company
- Act as a liaison between the marketing and customer support teams to gather customer feedback and insights that can be used to improve marketing strategies and customer experience
- Addressing customer queries and concerns through various channels and offering detailed information about products or services, including features, benefits, pricing, and any relevant policies
- Assist in developing and maintaining customer databases by organizing and updating customer information and interactions, ensuring accurate and up-to-date records for effective marketing and customer support strategies.
Childcare Provider
Self Employed
06.2010 - Current
- Introduced children to educational games and activities to boost learning.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
Assistant F&B Manager
Marriott Hotel/Larco Hospitality
01.2021 - 10.2022
- Created memorable and enjoyable experiences for each customer by providing personalized service
- Elevated our customer satisfaction rating to levels comparable to pre-pandemic figures
- Worked efficiently and effectively with co-workers in a busy environment with limited work space achieving targets
- Developed a monthly cleaning and organizing schedule tailored for the food and beverage sector
- Develop and conduct training programs for customer service team to enhance their skills and improve customer satisfaction
- Implement and maintain a customer feedback system to gather insights and identify areas for improvement
- Manage and resolve customer complaints and issues in a timely and satisfactory manner.
Administrative Assistant/ OHS Representative
University Health Network (UHN)
05.2021 - 02.2022
- Compiled and analyzed financial information to create entries for account maintenance and documentation of business transactions
- Conducted calculations, posting, and verification duties to acquire financial data for maintaining accounting records
- Coordinated and scheduled occupational health and safety training sessions for all UHN employees
- Collaborated with department heads to ensure compliance with occupational health and safety regulations, implementing corrective measures if necessary
- Assisted in developing and implementing an occupational health and safety program to ensure compliance with regulatory requirements and foster a safe working environment.
Educator
Self Employed
08.2018 - 01.2020
- Built relationships and communicated with parents to provide best learning environment for children.
- Developed and implemented engaging lesson plans to keep learner attention.
- Collaborated with adults and children to provide safe and educational experience.
- Chose materials and developed lesson plans to enhance skills for individual students.
Assistant Manager
Starbucks Coffee Company
11.2015 - 08.2018
- Listen effectively to the customers, resulting in recognition for excellent customer relations
- Implement and enforce company policies and procedures to ensure a safe and inclusive work environment for all employees
- Implement and maintain quality control standards to ensure consistently high-quality beverages and food products
- Train and mentor new barista employees to ensure they provide excellent customer service and maintain Starbucks standards.
Education
Artificial Intelligence Diploma -
Canadian College of Business, Science & Technology
Associate of Arts -
McGill University
05.2015
Skills
- Project Management
- Housekeeping
- Recreation planning
- Childcare
- Positive reinforcement
- Creative lesson planning
- Emotional development
References
References available upon request.
Timeline
Marketing Coordinator/Customer Specialist
Polytarp Products
08.2022 - Current
Administrative Assistant/ OHS Representative
University Health Network (UHN)
05.2021 - 02.2022
Assistant F&B Manager
Marriott Hotel/Larco Hospitality
01.2021 - 10.2022
Educator
Self Employed
08.2018 - 01.2020
Assistant Manager
Starbucks Coffee Company
11.2015 - 08.2018
Childcare Provider
Self Employed
06.2010 - Current
Associate of Arts -
McGill University
Artificial Intelligence Diploma -
Canadian College of Business, Science & Technology
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