Summary
Overview
Work History
Education
Skills
Language
Timeline
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Narcia Kaseya

Calgary,AB

Summary

Capable Office Administrator with outstanding knowledge of effective office coordination with commitment to effective collaboration. Skilled at reorganizing offices for superior functionality.

Overview

4
4
years of professional experience

Work History

Office Administrator

GOFOR
05.2021 - 06.2023
  • Interacted with customers by phone, email, or in-person to provide information.
  • Coordinated communications, registration, record keeping, and other administrative functions.
  • Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Performed routine clerical tasks by scanning, filing and copying documents.
  • Screened phone calls to take messages and route calls to appropriate personnel.
  • Created and maintained databases to track and record customer data.
  • Scheduled office meetings and client appointments for staff teams.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Monitored security to help maintain equipment, data and information safety.
  • Managed filing system, entered data and completed other clerical tasks.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel

Bilingual Data Collector

Statistics Canada
01.2019 - 05.2021
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment
  • Worked well in a team setting, providing support and guidance
  • Self-motivated, with a strong sense of personal responsibility
  • Proven ability to learn quickly and adapt to new situations

Education

Associate of Science - IT Network System Management

CDI College
Calgary, AB
07.2019

Skills

  • Meeting Coordination and Support
  • Managing Office Supply Inventory
  • Office Workflow Support
  • Evaluate Performance
  • Problem-Solving Techniques
  • Information Updates
  • Administration and Operations
  • Microsoft office 365

Language

French or Bilingual

Timeline

Office Administrator

GOFOR
05.2021 - 06.2023

Bilingual Data Collector

Statistics Canada
01.2019 - 05.2021

Associate of Science - IT Network System Management

CDI College

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Narcia Kaseya