Naira Valian
Los Angeles
Summary
Dynamic professional with a proven track record as an Area Manager of Operations at WH Smith, excelling in contract negotiation and fostering teamwork. Enhanced efficiency and customer satisfaction through strategic process improvements, while maintaining strong organizational skills.
Healthcare professional prepared to bring extensive experience in detox program coordination to new role. Committed to relapse prevention planning and quality improvement, ensuring optimal care and support for clients. Proven track record of improving patient care and streamlining operations through effective protocols. Known for collaborative efforts and adaptability in dynamic environments, ensuring optimal team performance and patient outcomes.
Real estate professional with comprehensive understanding of property markets and client needs. Known for effectively navigating complex transactions and fostering strong client relationships. Committed to team collaboration and delivering results, adapting swiftly to evolving market conditions. Proficient in market analysis, property valuation, and negotiation.
Overview
28
28
years of professional experience
Work History
Detox Coordinator
N/A
01.2020 - Current
- Maintained detailed documentation of all patient interactions, treatments, and outcomes to ensure continuity of care across providers.
- Developed strong relationships with community partners to expand the availability of resources for clients during and after their detox journey.
- Increased staff retention rates by creating a supportive work environment that encouraged professional growth and development.
- Streamlined patient intake processes, ensuring timely access to detox services.
- Increased accessibility of services by working with insurance companies and other funding sources to minimize out-of-pocket costs for clients.
Real Estate Agent
RE/MAX
08.2003 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Communicated with clients to understand property needs and preferences.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Advised clients on market conditions and property value for informed decision-making.
Area Manager of Operations
WH Smith
01.1998 - 08.2003
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
- Developed strong relationships with vendors, negotiating favorable contracts for goods and services.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Evaluated vendor proposals critically in order to select the most cost-effective options without compromising quality or service.
Education
High School Diploma -
27th School
Yerevan, Armenia05-1982
Bachelor of Science - Computer Programming
National Polytechnic University of Armenia
Yerevan, Armenia05-1987
GED -
Glendale Community College
Glendale, CA06-2000
Skills
- Teamwork and cooperation
- Relapse prevention planning
- Individual counseling
- Family support coordination
- Care planning
- Quality improvement
- Progress monitoring
- Strong organizational skills
- Highly professional
- Excellent teamwork
- Contract negotiation
- Works well independently
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 17 staff members.
- Increased client base by 100% through personal referrals.
- Selected by management to work with relocation clients dissatisfied with assigned agent, resulting in a 100% salvage rate.
- Completed over 100+ successful real estate transactions.
Languages
English
Native or Bilingual
Armenian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Detox Coordinator
N/A
01.2020 - Current
Real Estate Agent
RE/MAX
08.2003 - Current
Area Manager of Operations
WH Smith
01.1998 - 08.2003
High School Diploma -
27th School
Bachelor of Science - Computer Programming
National Polytechnic University of Armenia
GED -
Glendale Community College