Narae Han

Operations Lead and Staff Manager

• Directed operations staff, providing training, guidance, and support to ensure alignment with company objectives.
• Led day-to-day operations, spearheading the implementation of both short-term and long-term strategies to achieve business goals and profitability targets.

Strategic Planning and Collaboration.

• Collaborated with the development and sales teams to develop and implement streamlined processes and automation to improve contract completion rates. Designed and conducted experiments on merchant-facing messages, frequency, and intervals, collecting and analyzing data to identify actionable insights. Leveraged findings to optimize communication strategies, successfully achieving quarterly target contract rates.
• Collaborated with the risk management team to clarify ambiguous areas in merchant screening criteria, and negotiated adjustments to relax certain standards, resulting in a 15% increase in the number of merchants compared to the previous period.

Sales Team Onboarding & Online Paying System Training

• Conducted training for the sales team on the electronic contract process and required documentation for contract progression.
• Created a comprehensive our service manual to streamline onboarding.

Franchise Store Operations & Financial Management

• Managed franchise store information registration and ongoing maintenance.
• Oversaw daily and monthly settlement processes for franchise stores, including report generation.
• Issued monthly tax invoices for franchise stores.
• Coordinated monthly sales report preparation and reconciliation with the accounting team.

Process Improvement & System Optimization

• Lead a project for the improvement of electronic contract and franchise store application programs.
• Collected and analyzed feedback from internal and external users to identify inefficiencies and process bottlenecks.
• Streamlined a 12-step process to 6 steps, significantly reducing manual work and data input for all stakeholders.
• Collaborated with sales representatives, developers, and improvement teams to develop and implement process enhancements.
• Prepared and reviewed development requests with relevant teams to ensure timely and accurate implementation.

Custom Service Associate

• Greeted customers and provided exceptional customer service.
• Built relationships with customers to encourage repeat business.

Develop the way to success the team's goal

• Suggested ideas for improving store operations and increasing profits.
• Analyzed customer feedback data to recommend improvements in service quality.

• Organized freight shipments in compliance with customer specifications and local regulations, ensuring timely and accurate deliveries.
• Coordinated with shipping agents to manage the collection and delivery of goods from the airport to designated locations.
• Prepared detailed reports, including daily activity and cargo movement reports, to support management decision-making.
• Developed and implemented process automation strategies, enhancing operational efficiency and reducing manual workloads