Naqiyah Tawawala
Toronto,ON
Summary
Highly organized and dedicated professional with a proven track record of delivering exceptional customer service in fast-paced environments. Known for keen attention to detail and strong decision-making skills. Excels at managing multiple concurrent tasks efficiently. Demonstrates a self-motivated work ethic that drives performance.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Humanity First Organization
2021.09 - 2023.04
- Distribution management, Managed logistics of transporting food donations, organizing inventory in the warehouse, coordinating with volunteers or staff to pack and distribute food packages, and ensuring that food was distributed promptly to meet the needs of community
- Answered incoming phone calls explaining what Humanity First offers our clients, Completed client intake forms for new clients and families
- Responded to customer requests for products, services, and company information.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Front Desk Receptionist
Oak Ridges Community Center
2013.08 - 2023.01
- Managed room reservations, scheduled appointments, and coordinated facility usage for community events, meetings, or gatherings
- Provided general administrative support to staff members, including data entry, filing, photocopying, and distributing documents or materials
- Collaborated with other staff members, volunteers, and community partners to coordinate services, share information, and support the overall mission of the community center.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Membership Sales Associate
Orange Theory Fitness
2021.08 - 2022.03
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
- Prospected new sales leads from directories, referrals and partners.
- Serviced existing accounts on regular basis to maximize revenue.
- Monitored competitor activities and innovations to stay ahead and proactively adjusted strategies.
Education
Social Service Worker - Immigrants and Refugees -
Seneca College
04.2023
Skills
- Resourcefulness in resolving issues efficiently and effectively, whether it's addressing visitor inquiries, handling scheduling conflicts, or troubleshooting technical problems.
- Clear and professional communication, both verbal and written. Can work in a high-stress environment with little to no supervision
- Capability to handle multiple tasks simultaneously, such as answering phones, assisting visitors, and managing administrative duties, while remaining organized and focused.
- Ability to maintain accurate records, pay attention to details and handle administrative tasks in a fast-paced working environment
- Ability to adapt to changing priorities and environments, remaining flexible and composed in fast-paced or unpredictable situations.
- Experienced in Microsoft Office and Excel
Timeline
Customer Service Representative
Humanity First Organization
2021.09 - 2023.04
Membership Sales Associate
Orange Theory Fitness
2021.08 - 2022.03
Front Desk Receptionist
Oak Ridges Community Center
2013.08 - 2023.01
Social Service Worker - Immigrants and Refugees -
Seneca College
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