RUHALAMIN SHADMAN
East York,ON
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Safety-conscious security team member with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Diligent Security professional with years of experience monitoring facility staff and visitors to maintain order and safety. Demonstrated to learn new procedures and policies using defensive tactics within strict guidelines. Leverages excellent listening and service skills in emergency response and evaluation procedures.
Overview
7
7
years of professional experience
Work History
Security Guard
Allied Universal Security Services
02.2020 - Current
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Checked and verified photo identification prior to granting facility access.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded to emergencies promptly, ensuring the safety of all individuals on site.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Team Member
Tim Hortons
09.2017 - 02.2020
- Providing excellent customer service at the cash desk and solving any customer inquiries which led to exceptional evaluations and positive feedback
- Controlling and executing all POS procedures accurately and efficiently (i.e
- Refunds, transfers, customer orders, paperwork etc.)
Education
College Diploma - Police Foundations
Humber College
Etobicoke, ON09.2022
High School Diploma -
Scarborough Centre For Alternative Studies
Toronto, ON01.2021
Marc Garneau Collegiate Institute
East York, ON01.2020
École Georges-Vanier
Montreal, QC01.2018
Skills
- Broadened knowledge in customer behavior, excellent ability to understand their needs, form good business relationships and provide positive customer experience
- Organized and flexible, with proven ability to adapt to new practices and procedures
- Excellent interpersonal and communication skills
- Proficient in Microsoft Word, Excel and PowerPoint
- Multilingual including English, Persian and Tajiki
- Language Fluency
- Complaint Handling
- Clear Communication
- Customer Service
- Patrolling
- Verbal and written communication
- Security camera monitoring
- Workplace Safety
- Incident Reporting
Languages
English
Native or Bilingual
Persian
Native or Bilingual
Tajiki
Elementary
Pashto
Elementary
Background
My name is Ruhalamin Shadman, a 23-year-old individual who immigrated to Canada on August 31, 2018, with a family of nine members. My father works as an Electrician, and my mother manages the household, while the rest of my family members are currently pursuing their studies. I bring with me a strong foundation in adaptability and resilience, shaped by my immigration journey, and a profound respect for cultural diversity and family values. Alongside my professional pursuits, I am passionate about literature and physical fitness, dedicating five years to disciplined gym workouts.
Timeline
Security Guard
Allied Universal Security Services
02.2020 - Current
Team Member
Tim Hortons
09.2017 - 02.2020
College Diploma - Police Foundations
Humber College
High School Diploma -
Scarborough Centre For Alternative Studies
Marc Garneau Collegiate Institute
École Georges-Vanier
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