Napoleon Carrillo Rojas

Diagnosing, installing, repairing,maintaining,and providing customer support for both lithium and

lead acid batteries as well as the chargers travelling to customer sites. Providing great quality work to enhance

customer satisfaction. I’m forklift certified and have the ability and knowledge to do maintenance

on the forklifts as well and always open to learn and provide great quality projects. I also provide and submit detailed work orders through the DMS program.

• Conducted routine maintenance and repairs on material handling equipment to ensure optimal performance.
• Diagnosed and resolved mechanical issues efficiently, minimizing downtime for clients.
• Assisted in installation and configuration of new equipment, enhancing operational capabilities for customers.
• Utilized diagnostic tools and software to troubleshoot technical problems effectively.
• Provided on-site training to clients on equipment usage and safety protocols.
• Collaborated with team members to improve service delivery processes and customer satisfaction.
• Maintained accurate service records and documentation for all job activities performed.
• Adapted quickly to new technologies and procedures, supporting continuous improvement initiatives within the team.
• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Operated hand tools and power equipment according to company safety procedures.
• Followed safety procedures to avoid injuries in field.
• Managed on-site and off-site installation, repair, maintenance, and test tasks.

Product Support Technician

May 2023 -January 2025

Product Support Technician

In this role we engage with customers, ensuring that their batteries are working properly over the phone or through email, the focus is to have good customer relations while ensuring they have full support on anything they need. Support

includes troubleshooting, training, parts and on the field repair service. As product service tech we need to have both technical and mechanical knowledge of all the battery models we currently have. Creating incidents on all customer issues and removing into the customers computer, logging in detailed notes of troubleshooting process on to CSI software the

troubleshooting process and following up with the customer to ensure their battery is back in service. Training battery techs or assisting them with any difficulties or issues at hand.

Battery Technician

In this role the technician needs to have AC-DC Electrical experience to be able to work on customer battery repair, this consists of troubleshooting the battery once we have determined the diagnosis we continue with repair. Customers’ batteries are placed in a que by order they came in or priority order this is determined by management. The repair process is disassembling the battery, ordering the parts from inventory, replacing boards, harnesses, cables, and battery cells. The testing phase is cycling the battery on a load bank by charging and discharging then starting a graph for data analysis and ensuring that the battery has met the Quality standards to ensure the battery will perform well out on the field. Lastly, we update notes on incidents and let the Product Support Technicians know when battery repairs have been completed to send them back to the customer in a timely manner.

• Led cross-functional initiatives to enhance product functionality, resulting in improved user satisfaction ratings.
• Served as an escalation point for complex technical issues, leveraging advanced problem-solving skills to find creative solutions quickly.
• Established strong relationships with customers by providing exceptional support throughout the life cycle of their products.
• Conducted regular preventative maintenance on client systems to minimize downtime and ensure optimal performance.
• Provided technical support for battery management systems, ensuring optimal performance and reliability.
• Diagnosed and resolved product issues using advanced troubleshooting techniques and tools.
• Collaborated with engineering teams to implement product improvements based on customer feedback.
• Trained junior technicians on equipment handling and maintenance best practices, enhancing team efficiency.

Inspection of High Voltage Cables and Harnesses, reading Electrical Schematics and testing cables with Multimeter to ensure they conform to electrical standards IPC/WHMA-A-620. Vehicle inspections, good

documentation practices, fulfilling SOP orders, making sure that all documentation is being signed off by technicians per ISO 9001 standards, to ensure that customers get the best Quality Parts. Creating NCRs for all non-conforming parts, MRB and help with corrective and preventative actions. Making sure our customer satisfaction is 100%.

• Maintained compliance with industry standards by conducting regular audits and updating quality control procedures as needed.
• Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
• Ensured traceability of all components through proper labeling, storage, and tracking methods, ultimately reducing misplaced items or mix-ups during production phases.
• Monitored supplier performance, ensuring that all materials met company specifications and maintained strong relationships with vendors to address any concerns promptly.
• Managed calibration schedules for all measurement equipment, ensuring accurate readings and minimal downtime due to maintenance or repairs.
• Conducted quality inspections on CNC machined components to ensure compliance with specifications.
• Trained new employees on quality standards and inspection procedures to maintain consistency.
• Analyzed inspection data to identify trends and recommend adjustments in manufacturing processes.
• Developed and maintained documentation for quality control processes to ensure regulatory compliance.
• Utilized precision measurement tools, including calipers and micrometers, for accurate assessments.

Inspection of CNC milled and lathe parts, referenced with blueprints to meet

customers specifications. Measuring with calipers, micrometers, thread

gauges, height gauges, comparator and CMM. Calibration of tools, logging in

the data into the computer system. Training other quality technicians. CMM

experience making programs for parts using a CAD Model and being able to

test and measure parts.

• Conducted quality inspections on CNC machined components to ensure compliance with specifications.
• Led root cause analysis initiatives to resolve recurring quality problems effectively.
• Sampled materials and products to conduct in-depth measurements and tests.
• Helped uncover and fix production problems in order to reduce overall defect rates.
• Performed thorough inspections of incoming materials and outgoing products.
• Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
• Managed non-conforming material program, including investigation, disposition, and corrective action plans that reduced instances of repeat issues significantly.
• Utilized precision measurement tools, including calipers and micrometers, for accurate assessments.
• Implemented process improvements that enhanced product quality and reduced defects.
• Collaborated with production teams to address quality issues and implement corrective actions.

worked in Various work centers with a high level of

experience Mixing, Injection Molding, Press Machines, Honeycomb Core

Spraying able to do special projects with engineers and troubleshoot issues.

Read and analyze incoming memos, reports, and drawings (blueprints) to

determine their significance and distribution. Process improvements to make

the job easier, cost efficient and save time.

Quality Inspection experience using measuring tools, such as calipers,

micrometers, comparators and durometers, reporting all data into the system

and ensuring all parts meet customers specifications, ready for shipment.

Prepare invoices reports, memos, and other documents using QAD system,

word processing spreadsheet and presentation software, inventory control.

Maintenance Technician performing routine maintenance on production

equipment, troubleshooting and electrical and mechanical work filling out

preventative maintenance forms and ordering replacement parts for

machines when maintenance is needed for function. Fabricating parts that

were not available made the plant run good and efficiently.

• Trained new employees on operational procedures, fostering skill development and team integration.
• Analyzed production data to identify trends, driving continuous improvement initiatives across operations.
• Kept production schedules on track by consistently meeting deadlines and prioritizing urgent orders when necessary.
• Delivered quality products with effective use of control procedures and good inspection skills.
• Collaborated with engineers to refine product designs, resulting in smoother manufacturing processes and higher-quality end products.
• Maintained equipment in good working order by checking settings and operation, troubleshooting problems, and completing basic repairs.
• Maintained compliance with industry regulations concerning environmental impact, workplace safety standards, and product quality requirements.
• Operated production machinery to ensure efficient workflow and product quality.
• Monitored equipment performance, identifying opportunities for maintenance and improvement.
• Collaborated with cross-functional teams to streamline production processes and enhance efficiency.
• Implemented safety protocols, reducing workplace incidents and promoting a safe working environment.

• Assisted customers in locating automotive parts and accessories, ensuring satisfaction with product selection.
• Processed customer orders accurately using point-of-sale systems, enhancing transaction efficiency.
• Resolved customer inquiries and complaints through effective communication, improving overall service quality.
• Trained new staff on customer service protocols and company policies, fostering a collaborative team environment.
• Maintained organized inventory displays to promote accessibility and support sales initiatives.
• Collaborated with team members to streamline operations, reducing wait times during peak hours.
• Provided feedback to management on customer preferences and product trends, aiding inventory management decisions.
• Implemented best practices for handling returns and exchanges, improving customer retention rates.
• Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.