NAOMY BINTE ISLAM
Vancouver,BC
Summary
Ambitious university student with a strong work ethic and focus on skill enhancement. Experienced in customer service, building positive relationships with clients and colleagues. Dedicated to continuous learning and professional growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bank Of Montreal
01.2021 - Current
- Engaged in conversation with customers to understand their needs, resolve issues and answer banking related questions.
- Assisted customers with product selections and technical support.
- Elevated customer happiness by providing knowledgeable and courteous service.
- Executed tasks like paperwork filing, database maintenance, and report creation.
- Assisted sales team in achieving business growth.
Cashier Team Lead
Bangla Bazar Vancouver
01.2022 - 01.2022
- Guided customers to locate desired products.
- Facilitated efficient payment transactions to consistently exceed productivity goals.
- Executed audits to maintain precise inventory levels within checkout areas.
- Prepared cash deposits and balanced store safe for opening and closing of business.
Sales Associate
Reitman’s Canada LTD
01.2016 - 01.2020
- Cultivated strong customer relationships through personal engagement.
- Supported colleagues in completing sales tasks to achieve daily targets.
- Processed transactions and handled cash and credit payments.
- Analyzed consumer demands alongside product specifications.
Host/Waitress Assistant
Nurul’s Authentic Indian and Fusion Cuisine
01.2011 - 01.2013
- Maintained adherence to health and safety standards in the restaurant.
- Worked with front of house team to rearrange tables for customer accommodation.
- Managed booking requests both telephonically and in person.
- Maintained comprehensive payment records while managing daily transactions.
Education
BBA - Marketing and Finance
LANGARA COLLEGE
Vancouver, BCHigh School Diploma - GED
JOHN OLIVER SECONDARY
01.2018
Skills
- Team Leadership and Team building
- Building trustworthy relationships
- Excellent writing skills
- Business background
- Strong Sales skills
- Experience in Marketing and advertisement
- Strong Communication skills
- Cash Handling experience
- Filing experience
- Knowledge in investments
- Selling skills
- Excellent Customer Service
- Positive Attitude
- Punctual and Reliable
- Opening and Closing Procedures
- Transaction Management
Languages
English
Full Professional
Certification
- Drivers License class 5
- Hootsuite Certification
- Food Safe Level 1 Certification
- Google Certifications
- Currently accomplishing IFIC certification and CSC certification
References
- Dave Formosa - Businessman, Former Mayor of Powell River
- Charlotte Morariu- Investment Advisor, RBC
- Nurul Islam - Businessman, Vancouver
- Kyra Tan - Financial Advisor, RBC
- Miya Khan - Digital Creator, Vancouver
Timeline
Cashier Team Lead
Bangla Bazar Vancouver
01.2022 - 01.2022
Customer Service Representative
Bank Of Montreal
01.2021 - Current
Sales Associate
Reitman’s Canada LTD
01.2016 - 01.2020
Host/Waitress Assistant
Nurul’s Authentic Indian and Fusion Cuisine
01.2011 - 01.2013
High School Diploma - GED
JOHN OLIVER SECONDARY
BBA - Marketing and Finance
LANGARA COLLEGE
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