Naomie Simoneau
Orleans,ON
Summary
Going into my third year of University I would love an opportunity to join various departments of the Government of Canada to gain experience that will further advance my future career. My goal after graduation is to join the government and having the opportunity to learn and grow while I'm a student would be beneficial to my future.
Overview
5
5
years of professional experience
Work History
Analyst
CRTC
01.2023 - Current
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Used computer software to store and retrieve data.
- Handled customer inquiries and suggestions courteously and professionally.
- Developed required policies and procedures that reflected actual goals, tasks and workflows, while meeting all regulatory compliance requirements.
- Edited, proofed and critiqued internal documents to improve clarity.
Barista
Starbucks
11.2021 - 06.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new baristas on company processes and product preparation.
- Implemented process improvements to enhance customers experience and store appearance.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet safety and health guidelines.
- Operated cash registers and handled cash and card transactions.
Student Capital Information Officer and Tour Guide
Canadian Heritage
09.2022 - 12.2022
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Continued learning and updating knowledge about tour areas, culture and history to provide accurate, timely and exciting information to tour groups.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Answered questions and provided information about special exhibits, areas and activities to educate visitors.
- Kept statistics using an online database.
- Worked closely with management staff to create new tours policies.
Grocery Team Member
Dessureault Your Independent Grocer
09.2021 - 11.2021
- Recommended, select and help locate and obtained merchandise based on customer needs and desires.
- Completed online grocery orders through the PC Express system and delivered each order to customer car's.
- Contacted customers about their online grocery order and addressed any issues or concern customers had.
- Exchanged merchandise for customers and accepted returns.
Crew Member
Tim Hortons
05.2018 - 03.2020
- Placed orders into POS systems and handled cash and credit transactions.
- Trained new employees regarding company policies and food preparation procedures.
- Addressed customer complaints by remaking dishes and administering refunds.
- Prepared daily food items and cooked simple foods and beverages, such as sandwiches, salads, soups, pastries and coffee, using proper safety precautions and sanitary measures.
- Collaborated with team members to complete orders.
Education
Bachelor of Social Science Joint Honours - Communication And Political Science
University of Ottawa
Ottawa, ON08.2024
High School Diploma -
ESCP
Plantagenet, ON06.2020
Skills
- Bilingual
- Customer service skills
- Works great in a team or independently
- Detail oriented
- Fast learner
References
- References available upon request
Timeline
Analyst
CRTC
01.2023 - Current
Student Capital Information Officer and Tour Guide
Canadian Heritage
09.2022 - 12.2022
Barista
Starbucks
11.2021 - 06.2023
Grocery Team Member
Dessureault Your Independent Grocer
09.2021 - 11.2021
Crew Member
Tim Hortons
05.2018 - 03.2020
Bachelor of Social Science Joint Honours - Communication And Political Science
University of Ottawa
High School Diploma -
ESCP
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