Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Naomi Uwera

Ottawa,ON

Summary

A knowledgeable, dedicated, team player, and outgoing customer service professional with a 10 year experience and proven skills in establishing rapport with clients and coworkers. Motivated to maintain customer satisfaction and contribute to company success.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Millennium 1 Solutions
06.2019 - 04.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Tracked customer service cases and updated service software with customer information.
  • Responded proactively and positively to rapid change.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Supervisor

Millennium 1 Solutions
07.2021 - 10.2022
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Handled refunds for orders
  • Handled supervisors calls

Cashier

Union College
08.2015 - 05.2018
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Greeted customers entering store and responded promptly to customer needs.
  • Used POS system to enter orders, process payments and issue receipts.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Guest Service Specialist

Scotia Apartment
05.2013 - 08.2015
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Ran reports detailing daily guest numbers, accounting expenses, and income and room service usage.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Maintained neat and orderly front desk and lobby area to uphold apartment standards.
  • Handled customer complaints to satisfy and retain guests.

Education

Associate of Science - Dentistry Major And Minor in Business

Union College
Lincoln Nebraska

Skills

  • Leadership skills
  • Listening skills
  • Communication skills
  • Computer skills
  • Adaptability skill
  • Strong work ethic
  • Teamwork skills

Languages

English
Native or Bilingual
French
Native or Bilingual
Swahili
Native or Bilingual

Certification

  • CPR certification

Timeline

Supervisor

Millennium 1 Solutions
07.2021 - 10.2022

Customer Service Representative

Millennium 1 Solutions
06.2019 - 04.2023

Cashier

Union College
08.2015 - 05.2018

Guest Service Specialist

Scotia Apartment
05.2013 - 08.2015

Associate of Science - Dentistry Major And Minor in Business

Union College

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Naomi Uwera