Naomi Staples
Turtle Creek,Canada
Summary
Experienced Automotive Service Advisor recognized for boosting customer satisfaction at Miller Tire Craft. Proficient in conflict resolution and technical troubleshooting, leading to enhanced service delivery. Strong background in parts ordering and invoicing, contributing to increased sales and customer loyalty. Dedicated to effective teamwork in vehicle maintenance and repair, leveraging technical documentation for optimal service.
Overview
13
13
years of professional experience
Work History
Automotive Service Advisor
Miller Tire Craft
Moncton, Canada
09.2023 - 03.2025
- Assessed customer concerns and vehicle issues to determine repair needs.
- Maintained customer relationships while upselling tires and services.
- Scheduled appointments and managed technician assignments for optimal efficiency.
- Oversaw shop administration, including invoicing, parts ordering, and payment processing.
- Sourced automotive parts from various suppliers to meet service demands.
- Estimated vehicle repair costs and discussed options with customers.
- Resolved customer complaints promptly while adhering to company policies.
- Communicated effectively with technicians regarding job statuses and customer requests.
Store Manager
Tire Craft
Amherst, Canada
01.2021 - 07.2023
- Achieved promotion from Advisor to Manager within 10 months.
- Assessed customer concerns and vehicle issues to provide effective solutions.
- Maintained ongoing customer relationships, upselling tires and services to enhance revenue.
- Scheduled appointments, optimizing technician availability and productivity.
- Managed shop administration tasks including invoicing, parts ordering, and payment processing.
- Monitored employee performance, addressing gaps through targeted corrective actions.
- Built customer confidence by resolving complaints swiftly and effectively.
- Strengthened workflow by hiring and developing top talent for operational success.
Selection Specialist (Sales)
Atlantic Kia
Amherst, Canada
11.2020 - 01.2021
- Educated customers on suitable vehicle options, enhancing overall satisfaction.
- Managed complete customer journey from initial contact to vehicle delivery.
- Ensured customer loyalty through consistent follow-up and effective communication.
- Participated in semi-annual APB and monthly Kia Product Knowledge Training sessions.
- Identified customer needs promptly, recommending appropriate products or services.
- Reviewed documents for accuracy before submission or publication.
- Fostered positive relationships with staff and management for collaborative success.
- Implemented strategies to leverage new opportunities for business growth.
Automotive Service Advisor
Amherst Chrysler
Amherst, Canada
09.2020 - 11.2020
- Served as primary contact for customers, addressing inquiries and providing solutions.
- Scheduled appointments and processed work orders, warranty claims, and payments.
- Educated customers on preventative maintenance programs to enhance vehicle longevity.
- Resolved customer complaints promptly while adhering to company policies and procedures.
- Estimated repair costs and discussed options with customers to facilitate informed decisions.
- Analyzed technician notes for accuracy of repair orders prior to invoicing.
- Maintained accurate customer transaction records in dealership database for reference.
- Collaborated effectively with technicians and coworkers to ensure seamless operations.
Food and Beverage Server
Whirligigs Cafe
Wallace, Canada
01.2019 - 12.2019
- Took food, drink, and dessert orders efficiently while ensuring accuracy.
- Prepared alcoholic beverages and desserts to meet customer preferences.
- Answered menu-related questions and provided detailed item descriptions.
- Processed payments accurately, maintaining a balanced register at shift end.
- Communicated effectively with kitchen staff regarding order details and special requests.
- Checked guest satisfaction with meals, addressing complaints promptly.
- Stocked service areas with necessary supplies before, during, and after shifts.
- Trained new employees on restaurant procedures and best practices.
Front End Manager
The Lemon Tree Restaurant
Halifax, Canada
01.2019 - 12.2019
- Educated customers on food offerings and dietary restrictions to enhance dining experience.
- Ensured compliance with customer dietary needs in all food orders.
- Trained new serving staff on service techniques, POS usage, and customer interaction.
- Managed inventory, ordering stock, and maintaining cleanliness for operational efficiency.
- Delegated tasks to staff based on skills and shift requirements to optimize performance.
- Cultivated strong relationships with guests, increasing retention through exceptional service.
- Resolved customer complaints by investigating issues and providing effective solutions.
- Supervised daily operations, including cash management and employee scheduling for optimal coverage.
Selection Specialist (Sales)
O’Regan’s Kia
Halifax, Canada
01.2015 - 12.2019
- Educated customers on vehicle selection, enhancing informed decision-making.
- Managed customer experience from initial contact to delivery, ensuring satisfaction.
- Maintained ongoing communication to foster customer loyalty and retention.
- Participated in semi-annual APB and monthly Kia Product Knowledge Training for skill enhancement.
- Identified and addressed customer needs promptly to optimize service delivery.
- Coordinated with departments to streamline workflow processes and improve efficiency.
- Demonstrated strong problem-solving skills, resolving issues effectively to uphold service standards.
- Updated databases with current information, ensuring accessible and organized records.
Baker/Hostess
Tim Horton’s
Enfield, Canada
01.2012 - 12.2015
- Processed customer orders promptly to enhance service efficiency.
- Maintained cleanliness and organization of premises during night shifts.
- Stocked shelves with freshly baked goods to ensure product availability.
- Monitored baking temperatures, adjusting as needed for optimal results.
- Followed strict food safety guidelines in all food preparation tasks.
- Operated ovens according to established recipes to guarantee consistency.
- Provided excellent customer service by addressing inquiries and taking orders.
- Reviewed expiration dates regularly, removing expired items to uphold quality.
Education
Diploma - Human Services
Success College of Applied Arts & Technology
Lower Sackville, NS01.2008
Some College (No Degree) -
Academy of Learning Computer & Business Career College
Burnaby, BC01-1999
Diploma - Computer Administration
CDI College of Business & Technology
Burnaby, BC01.1996
Skills
- Parts ordering and invoicing
- Appointment scheduling and payment processing
- Technical troubleshooting and problem solving
- Sales strategies and conflict resolution
- Team collaboration and multitasking
- Customer service and satisfaction
- Detail-oriented work and task prioritization
- Service advising and complaint handling
- Point-of-sale system proficiency
- Vehicle systems knowledge
- Professional demeanor and clean driving record
- Estimate preparation and price quoting
- Employee training
- Repair cost estimation
- Automotive terminology
- Service writing
- Customer retention strategies
- Problem-solving aptitude
- Organizational skills
- Operating systems knowledge
References
References available upon request.
Timeline
Automotive Service Advisor
Miller Tire Craft
09.2023 - 03.2025
Store Manager
Tire Craft
01.2021 - 07.2023
Selection Specialist (Sales)
Atlantic Kia
11.2020 - 01.2021
Automotive Service Advisor
Amherst Chrysler
09.2020 - 11.2020
Food and Beverage Server
Whirligigs Cafe
01.2019 - 12.2019
Front End Manager
The Lemon Tree Restaurant
01.2019 - 12.2019
Selection Specialist (Sales)
O’Regan’s Kia
01.2015 - 12.2019
Baker/Hostess
Tim Horton’s
01.2012 - 12.2015
Diploma - Human Services
Success College of Applied Arts & Technology
Some College (No Degree) -
Academy of Learning Computer & Business Career College
Diploma - Computer Administration
CDI College of Business & Technology
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