Naomi Sarchuk
Wakaw,SK
Summary
Dynamic Clinic Assistant at Wakaw Primary Health Centre with a proven track record in enhancing patient satisfaction through compassionate care and efficient appointment management. Skilled in electronic health records and problem-solving, I streamlined clinic operations, reducing wait times and improving workflow, while fostering a collaborative team environment.
Overview
25
25
years of professional experience
Work History
Clinic Assistant
Wakaw Primary Health Centre
01.2011 - Current
- Assisted with patient intake processes, ensuring accurate data entry and documentation.
- Supported healthcare providers by preparing examination rooms and sterilizing instruments.
- Managed appointment scheduling, optimizing clinic workflow and patient access.
- Responded to patient inquiries, providing timely information about services and procedures.
- Maintained inventory of medical supplies, assisting in stock management and ordering processes.
- Collaborated with team members to ensure adherence to safety protocols and cleanliness standards.
- Engaged in training on electronic health record systems, enhancing technical proficiency for daily tasks.
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Coordinated patient movements through clinic from waiting areas to examination rooms and phlebotomy stations.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
- Facilitated efficient patient flow by coordinating appointments, handling insurance verifications, and processing referrals in a timely manner.
- Set appointments for patients and reached out to reschedule appointments due to provider availability.
- Streamlined inventory management by organizing medical supplies, regularly restocking exam rooms, and maintaining equipment cleanliness.
- Prepared examination rooms at start of shift and executed quick turnovers between appointments.
- Supported clinicians with diagnostic testing preparation, providing assistance during examinations when necessary.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Ensured a clean and welcoming clinic environment by performing routine housekeeping tasks such as sanitizing surfaces and disposing of biohazardous waste properly.
- Contributed to a positive work atmosphere through effective teamwork and collaboration with clinic staff members.
- Protected patients by following strict HIPAA protection requirements and internal data security procedures.
- Provided compassionate care to patients, addressing concerns and answering questions to ensure satisfaction and understanding of treatment plans.
- Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
- Demonstrated adaptability by effectively managing multiple responsibilities simultaneously while maintaining high-quality results across all areas of responsibility within the clinic setting.
- Promoted a culture of continuous improvement within the clinic by actively participating in staff meetings, training sessions, and providing constructive feedback when appropriate.
- Reduced wait times by swiftly completing administrative tasks such as data entry, billing procedures, and prescription refills.
- Replenished spaces with fresh linens for clinic use.
- Collected specimens, delivered to lab and brought results back to clinical team.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Oriented and trained new staff on proper procedures and policies.
- Collected and documented patient medical information such as blood pressure and weight.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
Medical Office Assistant
Wakaw Medical Clinic
09.2000 - 12.2010
- Managed patient scheduling and appointment coordination to optimize office workflow.
- Facilitated communication between patients and medical staff to enhance service delivery.
- Maintained electronic health records with accuracy, ensuring compliance with regulations.
- Assisted in the development of office procedures to improve operational efficiency.
- Trained new staff on administrative protocols and software systems to ensure seamless onboarding.
- Oversaw inventory management for medical supplies, reducing costs through strategic purchasing decisions.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Facilitated smooth operation of medical office by assisting with billing and insurance verification.
- Supported efficient claim processing by accurately coding services for billing.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
High School Diploma -
Wakaw High School
Wakaw, SK06-1996
Skills
- Problem Solving
- Compassionate
- Multi-tasker
Languages
English
Timeline
Clinic Assistant
Wakaw Primary Health Centre
01.2011 - Current
Medical Office Assistant
Wakaw Medical Clinic
09.2000 - 12.2010
High School Diploma -
Wakaw High School