Naomi Rodriguez
San Jose
Summary
Customer-Focused Cashier Team Lead accomplished in driving sales and enhancing guest satisfaction. Developed junior employees' performance through effective training and mentorship. Demonstrated strong communication and problem-solving skills to foster loyal customer relationships and efficiently address inquiries.
Overview
3
3
years of professional experience
Work History
Cashier, Team Lead, Customer Service
Compass Group USA
San Jose
08.2024 - Current
- Managed daily cash register operations and balanced cash drawers accurately.
- Supervised cashier team to ensure efficient cash handling procedures.
- Trained new cashiers on company policies and customer service standards.
- Assisted cashiers with resolving customer complaints and inquiries.
- Assisted customers with inquiries and resolved transaction issues promptly.
- Implemented best practices for maintaining cleanliness and organization at checkout stations.
- Monitored cashier performance, providing feedback as needed.
- Provided feedback to management on team performance and areas for improvement.
- Performed daily opening and closing procedures for the register area.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Answered customer questions and provided store information.
- Developed strong working relationships with team members to foster collaboration.
- Processed refunds and exchanges according to company policy.
- Supported other teams by stocking shelves and bagging groceries.
- Resolved discrepancies between POS system and physical money amounts in drawers at end of shift.
- Ensured compliance with all safety regulations while performing tasks.
- Monitored inventory levels of supplies needed for register operations and placed orders.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Coordinated with other departments when additional support was needed during peak hours.
- Verified customer age requirement for alcohol or tobacco purchases.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Customer Service Cashier
Target
San Jose
10.2023 - 04.2024
- Handled cash, credit, and debit transactions accurately during high-volume periods.
- Operated cash registers to process payments for goods and services.
- Scanned items and processed transactions efficiently at checkout stations.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and provided friendly customer service.
- Assisted customers with product inquiries and provided tailored recommendations.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Resolved customer complaints in a professional manner.
- Educated customers on Target's loyalty program benefits during transactions.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Assisted customers with locating merchandise within the store.
- Informed customers of in-store promotions or pricing specials.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Collaborated with team members to manage inventory restocking and display setup.
- Trained new cashiers on systems and procedures for smooth operations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Recommended, selected, located, and obtained products to meet customer needs.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
Education
Independence High School
San JoseSkills
Cash handling
- Point of sale operations
- Payment processing
- Customer transactions
- Sales processing
- Customer service excellence
- Inventory management
- Inventory control
- Product knowledge
- Product recommendations
- Customer relationship management
- Customer relations
- Guest inquiries
- Issue resolution
- Conflict resolution
- Team supervision
- Staff training
- Staff mentoring
- Time management
- Multitasking and organization
- Attention to detail
- Organizational skills
- Effective communication
- Clear communication
- Problem solving
- Complex Problem-solving
- Work ethic and integrity
- ID verification
- Inventory control
- Cash management
Languages
English
Native/ Bilingual
French
Limited
Spanish
Native/ Bilingual
Timeline
Cashier, Team Lead, Customer Service
Compass Group USA
08.2024 - Current
Customer Service Cashier
Target
10.2023 - 04.2024
Independence High School