Naomi Raffington
Toronto
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Developed exceptional communication and problem-solving skills in fast-paced call center environment. Proficient in managing customer inquiries and resolving issues efficiently. Seeking to transition into new field, leveraging these transferrable skills to contribute effectively in different capacity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Teleperformance
05.2024 - 12.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
World Vision Canada
02.2023 - 06.2023
- Company Overview: Mier Inc Recruitment
- Assisted customers with general questions
- Resolved emerging questions with efficiency and accuracy
- Achieved 30 upsells within one week which at the time was a highest record
- Consistently received satisfied and very satisfied customer reviews
- Provided detailed & accurate product information
- Mier Inc Recruitment
Walmart Supercentre
08.2021 - 06.2023
- Delivered online groceries for customers
- Attained skills with a cashier
- Ensured pricing accuracy
- Assisted customers with general questions
Canadian Property Stars
05.2021 - 07.2021
- Lawn aeration for homeowners
- Driveway sealing for homeowners
- Pitched sales to customers
Volunteer
Monica's Beauty Shop
11.2019 - 03.2020
- Stocked Shelves
- Helped with customers
- Swept floors
Volunteer
Dr. Roz's Healing Place
06.2019 - 09.2019
- Cleaned shelves
- Stocked shelves
- Swept floors
Education
Associate of Science - Social Services
Humber College
Toronto, None04-2026
High School Diploma -
Madonna Catholic Secondary School
Toronto, ON06-2022
Skills
- Microsoft Excel
- Payment processing
- Scheduling
- Microsoft outlook
- Customer service
- Data entry
- Conflict resolution
- Customer relation
- Spreadsheet
- Microsoft PowerPoint
- Professional telephone demeanor
- Call center operations
Certification
- Sales Techniques Interacting With Customers
- Customer Service Skills
- Retail Management: Merchandising, Sales And Customer Communications
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Customer Service Representative
Teleperformance
05.2024 - 12.2024
World Vision Canada
02.2023 - 06.2023
Walmart Supercentre
08.2021 - 06.2023
Canadian Property Stars
05.2021 - 07.2021
Volunteer
Monica's Beauty Shop
11.2019 - 03.2020
Volunteer
Dr. Roz's Healing Place
06.2019 - 09.2019
Associate of Science - Social Services
Humber College
High School Diploma -
Madonna Catholic Secondary School
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