Naomi Quinlan
Calgary,Alberta
Summary
Driven and goal-oriented, the insurance broker has a passion for leveraging exceptional persuasive communication skills and refined closing techniques to achieve outstanding results. Bringing several years of diverse customer service experience, I am excited to embrace new challenges in a dynamic role. I have a proven track record of success in fostering relationships, understanding client needs, and delivering tailored insurance solutions that exceed expectations. My commitment to excellence and keen attention to detail will propel any client toward achieving their financial goals while ensuring peace of mind.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Guest Service Manager
Inn on Price
Halifax, NS
09.2023 - 12.2023
- Established training initiatives that enhanced team performance by 85%.
- Developed innovative loyalty programs that significantly enhanced employee retention by fostering an environment of open communication and support. allowed team members to voice their concerns and feedback, creating a more engaged and satisfied workforce.
- Increased repeat bookings by 10% by providing exceptional service. By anticipating our client's needs and offering tailored solutions that exceeded their initial requests, fostering a sense of loyalty and trust that solidified lasting relationships.
- Streamlined operations, reducing wait times significantly by optimizing staff allocation, prioritizing housekeeping for rooms whose clients are arriving early.
- Successfully resolved 95% of guest complaints efficiently and effectively, consistently receiving positive feedback.
Data Collection Supervisor
Statistics Canada
Calgary, AB
10.2019 - 03.2021
- Successfully directed a team of 15 data collectors, emphasizing clear communication and training to guarantee data precision.
- Developed data collection protocols, ensuring compliance with industry standards.
- Ensured the team received thorough training on data collection methods, tools, and procedures.
- Analyzed data trends, providing actionable insights that drove strategy.
- Managed budgets effectively, achieving a 15% reduction in operational costs.
Office Assistant
Cargill
Calgary, AB
05.2013 - 02.2019
- Managed schedules and coordinated meetings, ensuring optimal time management for executives.
- Supported project management by focusing on clear communication and continuous skill development, leading to substantial time management.
- Processed documents with 99% accuracy, reducing errors significantly.
- Significantly improved document retrieval speed by enhancing organization, optimizing metadata, and refining search strategies.
- Handled internal and external customer inquiries, increasing satisfaction ratings by 85%.
- Trained new staff members, fostering a collaborative environment that enhanced team productivity and strengthened colleague cohesion.
- Maintained office supplies, ensuring uninterrupted workflow and operations.
- Helped track the budget, which led to a significant reduction in costs.
Education
Diploma - Business Administration
Columbia College
Calgary, AB09.2010
Skills
- General Insurance Level One License I have passed the government exam with an 85% score
- CRM: I have a solid understanding of client relationship management and CRM systems in the hotel industry, allowing me to enhance guest experiences and streamline operations through effective data management
- Risk Management: As a data collection officer, I confidently assess and mitigate risks to protect sensitive information, ensure regulatory compliance, and minimize data breach impacts
- Data Analysis: My strong data analysis skills, developed through both education and hands-on experience, enable me to provide valuable insights
- Customer Service: Additionally, I excel in delivering exceptional customer service while effectively engaging with the public and internal teams
- Technical adept: I possess various knowledge of many software applications, such as Microsoft Office, SAP, WordPress, Outlook, and more
- AtrAtt
Certification
- General Insurance Level 1 Alberta Lincence. July 2025
- Accounting and Payroll Diploma October 2012
- CPA designation " Renewal in Progress"
Timeline
Guest Service Manager
Inn on Price
09.2023 - 12.2023
Data Collection Supervisor
Statistics Canada
10.2019 - 03.2021
Office Assistant
Cargill
05.2013 - 02.2019
Diploma - Business Administration
Columbia College
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