Naomi Pfeiffer
Lake Elsinore
Summary
People-focused Service Provider/Leader with over 10 years of service experience. Ambitious with a strong desire to contribute to communities. Skilled in delivering individualized care to diverse populations and addressing individual needs. Adaptable and driven with strong work ethic and motivation to thrive in team-based or individually motivated settings.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Case Specialist
Child Care Resource Center
San Bernardino, CA
10.2023 - Current
- Maintained strict confidentiality of sensitive information, adhering to legal regulations and company policies.
- Participated in ongoing professional development opportunities to stay current on industry trends and best practices in case management.
- Established strong relationships with clients, understanding their needs and advocating on their behalf.
- Collaborated with multiple departments for efficient coordination and optimal case outcomes.
- Leveraged strong analytical skills to identify patterns or trends within complex data sets that informed decision-making processes during case resolutions.
- Demonstrated adaptability and flexibility when handling challenging cases, employing creative problem-solving techniques to achieve successful outcomes.
Assistant Coach
sweetgreen
01.2023 - Current
- Lead, Train and Develop a team of 40 people
- Working collaboratively with the Head Coach to drive successful Labor and COGS through effective scheduling and inventory management
- Building a positive and inclusive employee culture
- Driving sales and profitability through community outreach and marketing
Manager
Shake Shack
11.2021 - 01.2023
- Effectively coaching teams through implementation of Enlightened Hospitality
- Ensuring compliance through active coaching and development
- Managing operational costs
- Promoting the brand in the local community through events and outreach
- Identifying operational and performance issues and worked with leadership team to resolve concerns
- Coaching team on company policies, procedures, and best practices to enhance operational efficiency, employee productivity and subsequently decrease labor costs
- Supervising bank deposits and security procedures to support store opening and closing
Service Professional
Yard House Restaurants
04.2017 - 11.2021
- Implemented company policies, coaching and training new personnel
- Identified needs of guests promptly and efficiently with resolution
- Served as liaison between certain departments to implement new improvement plans and changes
- Analyzed operational performance to identify pain points and provided actionable solutions to management
Keyholder
TGIFridays
09.2007 - 04.2017
- Trained and helped supervise staff to develop and maintain store revenue, coach service skills and product knowledge
- Accomplished sales goals by engaging guests, delivering top-notch service and promoting specialty items
- Partnered with store leadership team to learn and understand management processes and reports
- Promoted service and selling culture to exceed guest expectations and build loyal relationships
- Addressed employee questions and conflicts providing input, feedback and coaching
- Coached and mentored team in proven sales techniques to facilitate higher store revenues
Education
Associate of Arts - Psychology
Mt. San Jacinto College
Associate of Arts - Liberal Arts/Social And Behavioral Sciences
Mt. San Jacinto College
Skills
- Communication
- Motivational leadership
- Relationship building
- Ability to analyze reports
- Coaching & Development
- Working collaboratively
- Strategic Communications
- Sales and Marketing
- Cross-functional Team Leadership
- Community Outreach
- Inventory Management
Websites
Certification
10/2023 Adult and Pediatric First Aid/CPR/AED
American Red Cross
Timeline
Case Specialist
Child Care Resource Center
10.2023 - Current
Assistant Coach
sweetgreen
01.2023 - Current
Manager
Shake Shack
11.2021 - 01.2023
Service Professional
Yard House Restaurants
04.2017 - 11.2021
Keyholder
TGIFridays
09.2007 - 04.2017
Associate of Arts - Liberal Arts/Social And Behavioral Sciences
Mt. San Jacinto College
Associate of Arts - Psychology
Mt. San Jacinto College