Summary
Overview
Work History
Education
Skills
Timeline
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NAOMI OWOBOWALE

Surrey, BC

Summary

Dedicated and focused project management specialist with several years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in equipment operation, staff training and development, customer service and process improvements.

Overview

8
8
years of professional experience

Work History

African Stages Association|

First Leader Soft
Surrey, BC, Texas
05.2022 - Current
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Great leadership qualities by improvements to work processes and helping to train others.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Business Analyst

Fletcher JN DR
Port Coquitlam, Texas
04.2019 - 04.2022
  • Analyzed customer data to determine trends in purchasing behavior.
  • Collaborated with stakeholders across departments to define requirements for new projects and also with clients.
  • Created detailed process flows and user stories to document system requirements and design solutions.

Service Technician

Canyon Dental Centre
Vancouver, BC
03.2017 - 03.2019
  • Provided technical support to customers over the phone and in person.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Inspected equipment for proper operation and safety hazards prior to use.

Business Analyst

Fletcher JN DR, Leader Soft
Port Coquitlam, Houston, BC, Texas
05.2019
  • Documenting functional requirements leading to a concise project delivery
  • Responsible for documenting and analyzing the user journey in order to create and implement a user-friendly experience
  • Assisted the development team in clarifying issues relating to acceptance criteria documentation
  • Assisted the product owner in the creation of product features
  • Assisted the product owner with the management of the product backlogs
  • Responsible for attending Sprint planning sessions and daily stand-ups in the absence of the Product Owner
  • Quality Assurance |First

Education

Accredited Certification Scrum Master - Information Technology

First Leader Soft
Houston
08-2024

Some College (No Degree) - Project Manager

International DevOps Certification Academy
Switzerland

Skills

  • SKILLS & CERTIFICATIONS
  • Agile Framework
  • Scrum
  • HTML
  • SQL
  • Jira
  • DrawIO
  • Project Manager

Timeline

African Stages Association|

First Leader Soft
05.2022 - Current

Business Analyst

Fletcher JN DR, Leader Soft
05.2019

Business Analyst

Fletcher JN DR
04.2019 - 04.2022

Service Technician

Canyon Dental Centre
03.2017 - 03.2019

Accredited Certification Scrum Master - Information Technology

First Leader Soft

Some College (No Degree) - Project Manager

International DevOps Certification Academy

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NAOMI OWOBOWALE