Naomi Ngandu
San Diego
Summary
Diligent Waitress Trainee with relevant experience in providing exceptional customer service, managing orders and ensuring guest satisfaction. Strengths lie in active listening, clear communication and maintaining a positive attitude under pressure. Previous work has resulted in improved team efficiency and consistently high customer ratings. And I am a hardworking childcare professional experienced in teaching early learning lessons, supervising children and maintaining tidy work areas. Familiar with needs of children from infancy to early elementary ages. Certified in CPR and First Aid.
Overview
3
3
years of professional experience
Work History
Babysitter
Home Business
San Diego
07.2024 - Current
- Completing light housekeeping tasks such as tidying up toys and books.
- Organizing playdates with other children and providing supervision during outdoor activities.
- Engaging in age-appropriate activities like reading stories or playing games.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Assisting with meals, snacks, and bedtime routines for the children.
- Providing a safe environment for children to explore their curiosity and creativity.
- Maintaining a positive attitude while being patient and understanding with the children.
- Helping older children with homework assignments as directed by parents.
- Using problem-solving skills to anticipate potential issues before they arise.
- Encouraging healthy physical activity by taking walks together or playing games outside.
Waitress Trainee
Dennys Diner
San Diego
06.2022 - 03.2024
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Followed safety protocols when handling hot plates or sharp objects.
- Verified that all dishes served met quality expectations.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Checked that all orders were accurate before delivering to customers.
- Maintained a professional attitude while working in a fast-paced environment.
Education
High School Diploma -
Grossmont High School
El Cajon, CA06-2025
Skills
- Customer service
- Cash handling
- Basic food preparation
- Inventory management
- Team collaboration
- Children's education
- Conflict resolution
- Time management
- Multitasking and organization
- Clear communication
- Active listening
Languages
English
Professional
Swahili
Professional
Luganda
Professional
Affiliations
- I go to church on Sundays and I am a part of the of praise and worship team at my church.
- I love to read and go to the beach in my free time
- And I also enjoy braiding hair, it's my little side hustle when I am not doing anything else
- I love spending time with family, family sundays are always my favorites or when their is a holiday happening.
References
References available upon request.
Timeline
Babysitter
Home Business
07.2024 - Current
Waitress Trainee
Dennys Diner
06.2022 - 03.2024
High School Diploma -
Grossmont High School