Naomi Moreno
Home Depot
Los Banos
1
Certification
10
years of professional experience
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with a flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive a productive work environment.
Work History
Supervisor and customer service associate
3 Years 3 Months- I became Front End Supervisor 6 months after being hired. As FES I'm responsible for increases for tills making sure cashiers are following GET behaviors and getting recoveries as well as credit applications. I'm responsible for keeping convenience stocked and for being able to speak to the sales.
- Conducted weekly cage audits to ensure compliance and accuracy.
- I became Front End Supervisor 6 months after being hired. As FES I'm responsible for increases for tills making sure cashiers are following GET behaviors and getting recoveries as well as credit applications. I'm responsible for keeping convenience stocked and for being able to speak to the sales.
- I became the department supervisor of plumbing and electrical. Oversaw daily operations, ensuring compliance with safety standards and procedures.
- Trained and mentored staff on product knowledge and customer service techniques.
- Coordinated team schedules to optimize labor utilization during peak hours.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managed inventory levels, reducing stock discrepancies through accurate tracking methods.
Fabrics and Crafts Department Manager
3 Years 3 Months- Customer service. I have had to resolve customer complaints as a manager and make sure everyone has the best experience possible.
- Processed customer transactions efficiently using POS systems.
- Bakery- I was responsible for taking cake orders as well as making them and keeping the floor stocked with treats.
- Assisted customers in locating products and answering inquiries promptly.
- Handling the phone audits. The phone audits are basically keeping inventory of phones to make sure we are not missing any.
- Ordered merchandise to maintain stock levels based on customer demand.
- I would pick items that customers shopped online and pack it to ship out to that customer. I would also pick groceries and take it to their car.
key holder
9 Months- Open/close- Managed store operations by opening and closing, ensuring the alarm system was functional.
- Maintained product availability to enhance shopping experience for customers.- I would make sure the store was fully stocked with our merchandise for people to shop.
- Count registers and safe- I had to count the register and safe to make sure we were not short and had the correct amount of money in each register.
- Managed bank deposits to ensure accurate cash flow for operations.- Handled deposits by delivering them to the bank and collecting smaller bills and change for the store.
- Cashier- I would perform excellent customer service as well as mark prices down for coupons and handle over the phone transactions.
crew trainer
1 Year 5 Months- Made smoothies and coffees to fulfill customer orders efficiently.
- Took customer orders ensuring accurate selection of food items.
- Assembled food products for customer service.
- Assisted customers with inquiries and concerns at the service counter.- I would handle customer complaints and try to make sure everyone was happy with their meals.
Education
Diploma
Completed all four years and graduated June 2016
Skills
Adaptability and communication
Staff management
Results-driven
Team management
Team building
Employee engagement
Conflict resolution
Policy enforcement
Staff discipline
Priority management
Goal oriented
Task prioritization
Certification
- First Aid/CPR Certified
Awards and Certificates
Perfect attendance, Increasing Department sales by 20%, Manager Training from Wal-Mart Academy
Timeline
Supervisor and customer service associate
Home Depot
05.2023 - CurrentRead More
Fabrics and Crafts Department Manager
Walmart
09.2018 - 12.2021Read More
key holder
Goldtoe
12.2017 - 09.2018Read More
crew trainer
McDonald's
09.2016 - 02.2018Read More
San Benito High School
Diploma
Read More