Naomi Millard
Waterloo,ON
Summary
Highly-motivated and reliable recent graduate with extensive administration skills. Extremely organized and devoted to providing exceptional customer service. Adept at working effectively under pressure and adapting to new situations and challenges.
Overview
5
5
years of professional experience
Work History
Insurance Administrative Assistant
Ontario Teacher's Insurance Plan
Waterloo
05.2022 - 08.2022
- Performed data entry into multiple systems using accurate spelling and grammar while following established procedures.
- Provided administrative support to department personnel including filing documents, preparing correspondence and other duties as required.
- Identified outstanding information required for a claim and performed follow-up phone calls to members, doctor's offices, and lawyers for the information.
- Analyzed member accounts to ensure accurate and timely payment of invoices.
Front Desk Medical Receptionist
Kingston Imaging Services
Kingston
09.2020 - 04.2021
- Greeted and checked in patients, updating patient information in computer system.
- Created weekly schedules for the technologists and technicians.
- Managed extremely busy phone with 4 active lines.
- Performed outbound calls to patients to schedule due appointments.
- Assisted in transitioning the office from a paper-based system to electronic.
Front Desk Medical Receptionist
Waterloo West Medical
Waterloo
05.2017 - 08.2019
- Scheduled appointments, managed patient records and updated medical histories.
- Assisted in preparing treatment rooms for patient examinations by stocking supplies and ensuring proper sanitation standards were met.
- Verified patient demographics, entered data into electronic health record system and provided support to physicians.
- Provided administrative support such as filing documents, photocopying materials and organizing office supplies.
Education
Bachelor of Science -
Queen’s University
Kingston, ON04-2023
High School Diploma -
Waterloo Collegiate Institute
Waterloo, ON06-2019
Skills
- Phone Etiquette
- Data Entry
- Collaboration and Teamwork
- Microsoft Office
- Records Maintenance
- Billing and Invoicing
- Mail Management
- Office Administration
Timeline
Insurance Administrative Assistant
Ontario Teacher's Insurance Plan
05.2022 - 08.2022
Front Desk Medical Receptionist
Kingston Imaging Services
09.2020 - 04.2021
Front Desk Medical Receptionist
Waterloo West Medical
05.2017 - 08.2019
Bachelor of Science -
Queen’s University
High School Diploma -
Waterloo Collegiate Institute
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