Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naomi Lelievre-Tremblay

Lachine,QC

Summary

Experienced Senior Associate driven to optimize processes and streamline operations for team efficiency and flexible approach to solving problems.

Experienced Customer Service Representative with 1 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.


Overview

3
3
years of professional experience

Work History

Senior Associate

Couche-Tard
08.2023 - 01.2024
  • Trained and supervised employees on office policies and procedures.
  • Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
  • Completed daily logs for management review.


Customer Service Representative

GLS Transport
02.2023 - 08.2023
  • Educated customers about billing, payment processing and support policies and procedures.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.


Customer Service Cashier

Couche-Tard
10.2021 - 02.2023
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.


Customer Service Cashier

Tim Hortons
09.2020 - 10.2021
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
  • Assisted counter staff in packing ready orders and distributing to customers.


Education

High School Diploma -

Lakeside Academy
Lachine, QC
06.2022

Skills

  • Customer Relationship Management (CRM)
  • Relationship Building
  • Order Fulfillment
  • Product Inspection
  • Price Identification
  • Customer Relations
  • Issue Resolution
  • Quality Control
  • Remote Office Availability
  • Microsoft Exchange

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Senior Associate

Couche-Tard
08.2023 - 01.2024

Customer Service Representative

GLS Transport
02.2023 - 08.2023

Customer Service Cashier

Couche-Tard
10.2021 - 02.2023

Customer Service Cashier

Tim Hortons
09.2020 - 10.2021

High School Diploma -

Lakeside Academy

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Naomi Lelievre-Tremblay