Naomi Hoang
Medical Assistant
Fountain Valley,CA
Summary
Motivated UCLA graduate with a degree in Biology and a minor in Anthropology, pursuing a career as a Physician Assistant. Newly Certified Clinical Medical Assistant (CCMA) with experience as a Patient Care Coordinator in a neuropsychology and psychiatry clinical setting. Experienced in patient communication, medical documentation, care coordination, and supporting providers in a fast-paced healthcare environment. Seeking a Medical Assistant position to gain hands-on clinical experience and contribute to high-quality patient care while building clinical hours for PA school. Known for strong attention to detail, proficiency in medical terminology, fast and accurate documentation, and the ability to adapt quickly to new clinical technologies. Dedicated to supporting both front office and back office operations while ensuring efficient workflow and positive patient experiences.
Overview
4
4
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Patient Care Coordinator
Pacific Neuropsychiatric Specialists
09.2025 - Current
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
Optometric Assistant
Dr. Jeffrey Brown- Family Eye Care
05.2022 - 09.2023
- Provided patient greetings, executed check-in procedures, and obtained necessary past/current medical details for examinations. Provided patients with clear explanations regarding glaucoma and cataract testing, and performed retinal scans utilizing the Optos retinal imaging machine. Aided patients in frame and lens selection, ensuring aesthetic appeal and prescription compliance within budget constraints. Transcribed glasses and contact lens orders for insurance labs. Provided accurate dispensing of orders to patients, ensuring proper adjustments of glasses based on individual requirements. Applied insurance authorizations and coverage plans to lab order forms with proficiency in handling providers like VSP, MES, Eyemed, Spectera, and Davis Vision.
Optometric Technician
FLOE Optometry Costa Mesa (now One Eyecare)
Costa Mesa, CA
02.2022 - 05.2022
- Conducted pre-testing using advanced equipment like the auto-refractor, iCare tonometer, and Snellen chart. Conducted retinal scans using the Optos Retinal Imaging machine. Managed and processed authorizations for VSP and MES insurances. Demonstrated expertise in efficiently navigating and inputting patient information on RevolutionEHR. Assisted in frame sales and selecting ideal frames based on patient characteristics.
Education
Bachelor of Science - Biology
University of California - Los Angeles
Los Angeles, CA01-2025
Skills
Data entry
HIPAA compliance
Vital sign monitoring
Indirect patient care
Patient scheduling
CPR
Clinical documentation
Medical terminology
Certification
Certified Clinical Medical Assistant
Timeline
Certified Clinical Medical Assistant
02-2026
Basic Life Support
02-2026
Patient Care Coordinator
Pacific Neuropsychiatric Specialists
09.2025 - Current
Optometric Assistant
Dr. Jeffrey Brown- Family Eye Care
05.2022 - 09.2023
Optometric Technician
FLOE Optometry Costa Mesa (now One Eyecare)
02.2022 - 05.2022
Bachelor of Science - Biology
University of California - Los Angeles