Naomi Gonzalez

Los Angeles

Summary

Dynamic and bilingual professional with a proven track record in providing exceptional customer service and

proven ability to manage customer interactions and resolve conflicts efficiently. Seeking to transition into a new field where these skills can drive positive outcomes and continuous improvement. Skilled in active listening, problem-solving, and effective communication. Proven track record of fostering team collaboration and achieving results. Adaptable and reliable, ensuring seamless operations in dynamic environments.

Overview

years of professional experience

Work History

Abercrombie Sales Representative

Abercrombie and Fitch Corporate

10.2023 - Current

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Cultivated deep understanding of product features to answer questions and overcome objections.
Fostered collaborative environment, sharing best practices among sales team.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.

Babysitter

Personal

10.2021 - 01.2024

Reassured children when upset providing emotional support and stability.
Maintained a clean and organized environment to ensure the well-being of children under care.
Communicated positively with children and guardians.
Taught children to organize toys, wash hands, and share by leading by example.
Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Communicated with parents regarding children's progress and development, raising any issues.

Volunteer

Beach Clean Up

01.2018 - 04.2018

Assisted with special events and programs.
Maintained clean, neat, and operational facilities to serve program needs.
Used strong interpersonal communication skills to convey information to others.
Supported engaging, fun, and smooth-running events by helping with organization and planning.
Communicated with staff members to stay informed about volunteer opportunities and events.
Represented organization positively and professionally while providing community with much-needed services.

Education

Bachelor of Social Work - Social Work

Santa Monica College

Santa Monica, CA

06.2025

Skills

Bilingual

Critical Thinking
Problem Resolution
Prioritization

Spanish Fluency
English Fluency
Attention to Detail
Oral and Written Communication

Languages

Spanish

Native or Bilingual

Timeline