Naomi Francisty
Toronto,ON
Summary
Driven by elevating customer satisfaction and revenue growth, I have excelled at Restaurant Management by implementing efficient operational procedures and fostering strong vendor relationships. My expertise in staff management and inventory control, coupled with a gift for developing high-performing teams, enhanced overall efficiency and service quality.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Rudy Restuarant
01.2024 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner, elevating customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Hwpled develop and implement new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enforced quality assurance protocols to deliver ideal customer experiences and quality food and service.
- Established strong relationships with local vendors to secure high-quality products.
- Collaborated with other location managers on cross-functional projects, inventory, staff utilization, fostering a cooperative atmosphere that drove overall success between organizations.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management and business owner.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Restaurant Manager
The Craft Brasserie
03.2023 - 10.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement forward changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and focus on specific menu offerings.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely; reducing staff turnover.
- Facilitated regular safety training information for all team members to ensure a safe working environment free from accidents or injuries.
- Collaborated closely with other departments within the organization, to achieve shared goals and maintain seamless operations.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Motivated staff to perform at peak efficiency and quality
- Oversaw food preparation and monitored safety protocols.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Inspector/Welder/Packer
Cardinal Health
11.2018 - 05.2022
- Cross trained across multiple areas to ensure work is cohesive across all departments.
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Delivered detailed reports on findings from inspections, helping upper management to understand areas requiring attention or improvement in order to maintain regulatory compliance.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
- Mentored junior inspectors, sharing industry expertise to enhance their skills and abilities in performing thorough inspections.
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Inspected and examined materials and finished parts and products for defects and wear to verify conformance with blueprints, diagrams, and template specifications.
- Reduced the frequency of defects by closely monitoring production processes and identifying areas for improvement.
- Effectively created work orders for shipments and tracking all created product for shipment.
- Streamlined inspection and packing processes for faster turnaround times, resulting in increased productivity.
- Provided expert guidance on best practices related to quality control and assurance, supporting continuous improvement efforts within the organization.
- Set up, organized and equipped each station developing a positive and successful work environment .
Education
Marketing Management -
IIMB
Certificate -
CPR/AED/First Aid
Esthetics - Esthetics And Nail Care Technology
Georgian College of Applied Arts And Technology
Certificate -
Accessibility For Ontarians With Disabilities Act
Skills
- Staff Management
- Inventory Control
- Operations Management
- Staff Development and Training
- Customer Relationship and Retention
- Workflow Coordination
- Vendor Relationship Management
- Sales Coaching
- Marketing initiatives
- Customer Service
- Effective leader
- Staff training/development
- Decision-Making
- Inventory Management
- Quality Assurance
- Revenue Growth
Languages
English
Timeline
Assistant General Manager
Rudy Restuarant
01.2024 - Current
Restaurant Manager
The Craft Brasserie
03.2023 - 10.2023
Inspector/Welder/Packer
Cardinal Health
11.2018 - 05.2022
Marketing Management -
IIMB
Certificate -
CPR/AED/First Aid
Esthetics - Esthetics And Nail Care Technology
Georgian College of Applied Arts And Technology
Certificate -
Accessibility For Ontarians With Disabilities Act