Naomi Elder
Modesto
Summary
Seeking a position with opportunities to utilize my strength and potential and contribute to the organization.
Professional with experience in leadership roles within fast-paced service industry. Skilled in team management, conflict resolution, and operational efficiency. Known for strong focus on collaboration and achieving results, adaptable to changing needs, and reliable. Proven ability in training staff, ensuring high standards, and maintaining positive work environment.
Overview
1
1
year of professional experience
Work History
Crew Shift Leader
Rainbow softball fields
11.2023 - Current
- Assisted in the hiring process of new crew members and trained them on company policies and procedures.
- Ensured compliance with all safety regulations and maintained a safe working environment for staff.
- Monitored employee performance, provided feedback, and coached employees to enhance their customer service skills.
- Distributed necessary tasks and duties during each shift.
- Supervised team members and oversaw effective and efficient completion of job duties.
- Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
- Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
- Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
- Quickly and efficiently resolved complaints and escalated issues.
Sales Associate
JD Finish Line (seasonal)
11.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Johansen High School
Modesto, CA05-2024
Skills
- Professionalism
- Time management abilities
- Teamwork
- Team building
- Reliability
- Communication Skills
- Safety Procedures
- Facilities maintenance
- Self motivation
- Problem-solving abilities
- Workplace safety
- Team management
- Employee training
- Scheduling
Timeline
Sales Associate
JD Finish Line (seasonal)
11.2024 - 01.2025
Crew Shift Leader
Rainbow softball fields
11.2023 - Current
High School Diploma -
Johansen High School
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