Naomi Zaragoza
Anaheim
Summary
Detailed-orientated Customer Service with more than five years of experience, I am a dependable self-starter with motivation to complete tasks in a timely and acute matter. Excellent Interpersonal skills.
Overview
9
9
years of professional experience
Work History
Call Center Rep, Admissions Representative
Hoag Memorial Hospital Presbyterian
Irvine
07.2022 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Checked patient insurance, demographic and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Responded to correspondence from insurance companies to verify patient's coverage.
Surgery Scheduling Coordinator
United Surgery Center
08.2018 - 07.2021
- Verified insurance coverage and obtained pre-authorizations, Co-pays and benefits.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Expertly managed planning, scheduling and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Checked patients in and out and collected payments.
- Registered and verified patient records before triage with most up-to-date information.
Front and Back Office Medical Assistant
Orange County Heart Institute
02.2016 - 08.2018
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Completed patient referrals to other medical specialists.
- Managed multi-line phone system and pleasantly greeted patients.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
Medical Assistant -
American Career College
Anaheim, CA09.2017
Skills
- Front Office Operations
- EHR Systems Expertise
- Schedule Coordination
- Data Entry Software
- Current Medical Assistant Certification
- BLS Certified
- Customer Service
- 42 WPM
- Spanish Medical Terminology
Timeline
Call Center Rep, Admissions Representative
Hoag Memorial Hospital Presbyterian
07.2022 - Current
Surgery Scheduling Coordinator
United Surgery Center
08.2018 - 07.2021
Front and Back Office Medical Assistant
Orange County Heart Institute
02.2016 - 08.2018
Medical Assistant -
American Career College