Naomi Dei Essien
Brooks,Canada
Summary
Front Desk Supervisor with proven ability to resolve daily operational challenges efficiently and professionally. Expertise in adapting to dynamic environments and quickly acquiring new knowledge. Proficient in training and managing staff while ensuring optimal shift coverage to enhance guest satisfaction.
Overview
9
9
years of professional experience
Work History
Front Desk Manager and Operational Supervisor
Plains Motel
Brooks, Alberta
02.2024 - 06.2025
- Addressed and resolved customer complaints and queries efficiently.
- Conducted nightly audits Balanced revenue sheets and readiness.
- Supervised housekeeping of service.
- Reported and assigned tasks to housekeepers for optimal workflow.
- Managed guest check-in and check-out procedures.
- Handled online booking reservations with accuracy to ensure financial accuracy.
- And maintained detailed records.
- Inspected rooms prior to guest arrival to ensure cleanliness staff to ensure high standards.
Front Office Manager
La Palm Royal Beach Hotel
Labadi – Accra
12.2016 - 12.2018
- Handled Guest requests and complaints to management and provided exceptional customer service.
- Hired and trained staff and managed the shift schedules.
- Ensured a clean and organized working environment at the reception area.
- Maintained front desk office supplies and equipment.
- Managed budgets, records and contracts
- Supervised staff (housekeeping, bellmen, door attendants) and all front desk activities including phone calls and emails.
- Generated reports and feedback for presentation to the general manager.
- Conducted performance reviews with front desk staff.
- Performed administrative duties such as filing and updating records among others as needed.
Front Desk and Reservation Clerk
Alisa Hotels
Pegasus - North Ridge, Accra
12.2016 - 12.2018
- Answering phone calls, taking messages and redirecting calls to appropriate offices.
- Organized and maintained files and records
- Making sure of right check ins and checkouts of customers
- Provided clients with assistance in preparing required travel documents and forms.
- Assembled and issued required documentation such as tickets, travel insurance policies and itineraries.
- Managed customer complaints and rectified issues.
- Printed itineraries and tickets for average passengers.
- Boosted bookings 90% using detailed knowledge of facility services and offerings when closing reservations.
Education
Executive Diploma - Tourism And Hospitality Management
Zenith University College
Skills
- Customer Support service
- Staff supervision
- Administrative tasks
- Attention to detail
- Problem solving
- Front office Management
- Product Demonstrations
- Business Development
Timeline
Front Desk Manager and Operational Supervisor
Plains Motel
02.2024 - 06.2025
Front Office Manager
La Palm Royal Beach Hotel
12.2016 - 12.2018
Front Desk and Reservation Clerk
Alisa Hotels
12.2016 - 12.2018
Executive Diploma - Tourism And Hospitality Management
Zenith University College
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