Summary
Overview
Work History
Education
Skills
Timeline
Generic

Naomi Churchill

San Jose

Summary

Experienced Director of Admissions with strong skills in admissions management, relationship building, and community outreach. Proven ability to adapt and collaborate across departments to enhance team effectiveness and patient experience. Ready to leverage expertise to drive admissions success and support a dynamic healthcare organization.

Overview

18
18
years of professional experience

Work History

Admissions Director

San Jose Healthcare & Wellness Center
05.2024 - Current
  • Managed incoming calls, emails, and other forms of communication from case manager or hospital representatives.
  • Collaborated with colleagues across departments to coordinate workflow between teams.
  • Prioritized strong relationship with case managers to increase census.
  • Adapted to changing priorities and demonstrated flexibility in managing multiple tasks simultaneously.
  • Arranged hospital admissions for patients.
  • Prepared discharge paperwork for new admissions.

Marketing Director

Morgan Hill Healthcare Center
07.2023 - Current
  • Created strong relationships with case manager or hospital representative to acquire new patients.
  • Scheduled as well as gave tours to potential patients.

Director of Admissions

Morgan Hill Healthcare Center
07.2023 - 05.2024
  • Developed and implemented effective marketing strategies to increase admissions numbers.
  • Managed incoming calls, emails, and other forms of communication from case manager or hospital representatives.
  • Collaborated with colleagues across departments to coordinate workflow between teams.
  • Prioritized strong relationship with case managers to increase census.
  • Adapted to changing priorities and demonstrated flexibility in managing multiple tasks simultaneously.
  • Arranged hospital admissions for patients.
  • Prepared discharge paperwork for new admissions.

Admissions Assistant

White Blossom Care Center
05.2022 - 07.2023
  • Provided excellent customer service to prospective and current patients, responding promptly to inquiries and requests for information.
  • Answered telephones to give information to callers, take messages, or transfer calls.
  • Coordinated with admissions team to schedule admission.
  • Collaborated with colleagues across departments to coordinate workflow between teams.
  • Maintained census during holidays and weekends.

Receptionist/ Ward Clerk

White Blossom Care Center
01.2022 - 05.2022
  • Greeted visitors warmly and ensured they had a positive experience.
  • Answered phones professionally in accordance with organizational protocols.
  • Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
  • Answered questions about organization and provided callers with address, directions, and other information.
  • Checked visitors in and directed or escorted to appropriate departments and personnel.
  • Maintained confidentiality of sensitive information obtained through job duties.
  • Communicated effectively with healthcare team members, providing timely updates on patient progress.
  • Performed administrative tasks such as data entry, filing and faxing documents.
  • Scheduled follow-up appointments for discharged patients based on physician orders.
  • Developed strong working relationships with other departments within the hospital setting.
  • Processed and managed patient records in folders for easy viewing and access by doctors and nurses.

Third Party Proposition Player/Customer Service

CalProp Services
03.2020 - 01.2022
  • Participate as a Cal Props Services / Third Party Proposition-Player in a controlled game at a gambling establishment by complying with established rules of the card games and with seating arrangement of a player.
  • Handle a functional command of the table and game while maximizing Cal Props Services involvement in the total table action; Comply with Cal Prop Services casino procedures, and constantly monitor the table; e.g. know how much money is bet on the table, how much the customer is up or down, follows the dealers’ movements, keeps track of the buy-bets and collection fees, etc.
  • Keep track and control of all assigned chips, e.g. whether the chips in the Third Party Proposition player position, on buy-bets, in the tray, and/or provided for change/revisions.
  • Maintain and display a friendly, courteous and professional attitude toward customers, casino personnel, and fellow employees.

Third Party Proposition Player/ Customer Service

Gold Gaming Consultants
04.2015 - 03.2020
  • Participate as a Gold Gaming Consultant / Third Party Proposition-Player in a controlled game at a gambling establishment by complying with established rules of the card games and with seating arrangement of a player.
  • Handle a functional command of the table and game while maximizing GGC Gaming’s involvement in the total table action; Comply with GGC Gaming’s casino procedures, and constantly monitor the table; e.g. know how much money is bet on the table, how much the customer is up or down, follows the dealers’ movements, keeps track of the buy-bets and collection fees, etc.
  • Keep track and control of all assigned chips, e.g. whether the chips in the Third Party Proposition player position, on buy-bets, in the tray, and/or provided for change/revisions.
  • Maintain and display a friendly, courteous and professional attitude toward customers, casino personnel, and fellow employees.

Caregiver

Townsend House Assisted Living
04.2012 - 08.2014
  • Assisted residents in activities of daily living to maintain health and dignity.
  • Helped with bathing and dressing to support resident personal care needs.
  • Maintained accurate documentation of client care and treatment.
  • Demonstrated effective communication skills when interacting with seniors and their families.
  • Monitored vital signs of elderly clients and reported any changes to supervisor or physician.
  • Utilized problem-solving techniques to resolve challenging behaviors of seniors.
  • Interacted with residents to improve resident quality of life.
  • Complied with HIPAA policies and procedures and federal and state laws and regulations to protect resident health information.
  • Collaborated with other health professionals to coordinate quality care for the senior population.

Cashier/Customer Service

Gold Country Casino
07.2007 - 02.2011
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Built and maintained positive working relationships with co-workers.
  • Demonstrated excellent customer service skills while interacting with customers in a friendly manner.
  • Managed large amounts of cash accurately during busy hours in a fast-paced environment.
  • Provided efficient and courteous service to customers.
  • Utilized problem solving skills to effectively handle difficult situations.
  • Assisted with training and mentoring new team members.
  • Operated the POS system efficiently to ensure accurate transactions.

Education

Butte College
Oroville, CA

Skills

  • Admissions Management
  • Networking Abilities
  • Relationship Building
  • Community Outreach
  • Empathy and Compassion
  • Organizational Skills
  • Conflict Resolution
  • Collaborative Problem-solving

Timeline

Admissions Director

San Jose Healthcare & Wellness Center
05.2024 - Current

Marketing Director

Morgan Hill Healthcare Center
07.2023 - Current

Director of Admissions

Morgan Hill Healthcare Center
07.2023 - 05.2024

Admissions Assistant

White Blossom Care Center
05.2022 - 07.2023

Receptionist/ Ward Clerk

White Blossom Care Center
01.2022 - 05.2022

Third Party Proposition Player/Customer Service

CalProp Services
03.2020 - 01.2022

Third Party Proposition Player/ Customer Service

Gold Gaming Consultants
04.2015 - 03.2020

Caregiver

Townsend House Assisted Living
04.2012 - 08.2014

Cashier/Customer Service

Gold Country Casino
07.2007 - 02.2011

Butte College

Similar Profiles

CREATE PROFILE
Naomi Churchill