Naomi Chavez Cedeno
Toronto,ON
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Keyholder
Craig's Cookies
Toronto, ON
11.2021 - 03.2023
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Provided sales feedback to management to address concerns in sales reports.
- Processed cash, credit, debit and check payments.
- Trained and mentored new employees.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Resolved customer concerns with positive approach and constructive strategies.
- Served 50 bakery customers daily with professional and effective customer service.
- Trained team members in successful strategies to meet operational and sales targets.
- Processed cash, credit, debit, and check payments.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Counted out cash drawers and balanced totals.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cook
Eataly Toronto
Toronto, ON
11.2019 - 03.2020
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Assisted chef with planning easy but elegant appetizers to spark customer interest.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
Customer Service Supervisor
Uncle Tetsu
Toronto, ON
10.2017 - 10.2018
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Coached employees through day-to-day work and complex problems.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Assisted with preparing information required for quotes and addressed potential service concerns.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Education
High School Diploma -
Nelson A Boylen
Toronto, ON06.2015
Skills
- Effective planner
- Hospitality service expertise
- Hospitality and service industry background
- Customer service awareness
- Expertise in Sales
- Customer Relations
- Research and due diligence
- Team Building
- Documentation and control
- Fluent in Spanish
- Hard-working mindset
- Sales proficiency
- Multi-tasking strength
- Team Player
- Energetic nature
- Time management
- Strategic selling
- Critical Thinking
- Good Telephone Etiquette
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Keyholder
Craig's Cookies
11.2021 - 03.2023
Cook
Eataly Toronto
11.2019 - 03.2020
Customer Service Supervisor
Uncle Tetsu
10.2017 - 10.2018
High School Diploma -
Nelson A Boylen
Similar Profiles
Thanh Dat LeThanh Dat Le
Baker / Keyholder at Craig's CookiesBaker / Keyholder at Craig's Cookies
Abdelbasset KialAbdelbasset Kial
Bakery Worker at Craig's CookiesBakery Worker at Craig's Cookies
Oliver ThurlowOliver Thurlow
Restaurant Waiter and Bartender at Craig's Royal HotelRestaurant Waiter and Bartender at Craig's Royal Hotel