Naomi Cerda
Customer Service Representative
Grand Terrace,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Language
Work History
Inbound and Outbound Supervisor
Culture Logistics
02.2021 - 04.2024
- Conferred with drivers regarding routes, timetables, cargoes and discussed alternative routes in response to route defects or obstructions.
- Streamlined outbound processes by implementing efficient scheduling and resource allocation strategies.
- Received information regarding driver problems from dispatchers or from electronic monitoring devices.
- Improved overall productivity by implementing effective training programs for new hires and existing employees.
Customer Service Representative
Charter Healthcare
05.2017 - 05.2020
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Secretary
MJ Remodel
08.2013 - 05.2017
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Education
High School Diploma -
Lincoln High School
Riverside, CA06.2013
Skills
Timeline
Inbound and Outbound Supervisor
Culture Logistics
02.2021 - 04.2024
Customer Service Representative
Charter Healthcare
05.2017 - 05.2020
Secretary
MJ Remodel
08.2013 - 05.2017
High School Diploma -
Lincoln High School
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