NAOMI BOLOGNA
Notre-Dame-Ile-Perrot
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Flight Attendant
Air Canada
01.2016 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Executive Assistant
Stingray Music
08.2021 - 08.2022
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
Operations Assistant
Fino Restaurant And Private Events
01.2010 - 01.2011
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Concierge
Casino De Montréal
01.2009 - 01.2010
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
Barmaid
Sir Winston Churchill
01.2012 - 01.2016
- Handled customer complaints professionally, resolving issues promptly and maintaining guest satisfaction.
- Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
- Assisted in increasing bar revenue by upselling premium drinks and promoting daily specials.
- Contributed to a positive team atmosphere, collaborating with colleagues to ensure smooth operations during peak hours.
Assistant Bar Manager
Restaurant Chez Queux
01.2006 - 01.2010
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
Education
Hotel Manager -
UQAM
Event Planner -
LASALLE
Skills
- Customer Service
- Strong Work Ethic
- First Aid
- Hospitality service expertise
- Food and Beverage Service
- Leadership Qualities
- Cultural Awareness
- Emergency Situations Management
- Issue Resolution
Timeline
Executive Assistant
Stingray Music
08.2021 - 08.2022
Flight Attendant
Air Canada
01.2016 - Current
Barmaid
Sir Winston Churchill
01.2012 - 01.2016
Operations Assistant
Fino Restaurant And Private Events
01.2010 - 01.2011
Concierge
Casino De Montréal
01.2009 - 01.2010
Assistant Bar Manager
Restaurant Chez Queux
01.2006 - 01.2010
Hotel Manager -
UQAM
Event Planner -
LASALLE
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