Naomi Annor
Mississauga,Toronto
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support. Diligent Caregiver focused on providing optimal support to clients through personalized assistance and care required to manage diverse medical conditions. Proficient in organizing medications, doctor appointments and personal activities. Caring, organized and friendly with excellent interpersonal skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Green Staff Medical. CA
06.2024 - 06.2026
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted clients with daily living activities, promoting independence and wellbeing.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Monitored patient health status regularly, reporting any changes to appropriate medical staff.
- Conducted light housekeeping duties to maintain clean and comfortable living space for patients.
Customer Service Representative
Absa Bank
12.2018 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
NATIONAL HEALTH INSURANCE SCHEME, ACCOUNTS DEPARTM
National Service Secretariat Headquarters
07.2016 - 07.2017
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Provided ongoing support to clients throughout their policy tenure, addressing any concerns or changes in coverage requirements promptly and professionally.
- Increased overall efficiency by streamlining administrative processes related to filing claims paperwork and managing databases containing vital client information.
- Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.
- Delivered informative presentations on various health insurance products, driving increased interest and sales among potential clients.
- Educated clients on importance of preventative care measures, leading to healthier lifestyles and reduced healthcare costs in long run.
- Effectively managed time and resources by prioritizing client meetings, attending industry networking events, and staying current with rapidly changing health insurance landscape.
- Negotiated with insurers on behalf of clients to secure best possible coverage at competitive rates, maximizing client savings.
- Assisted clients in understanding complex insurance terms and conditions, leading to better decision-making and policy selection.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Achieved high client retention rates by providing exceptional customer service and addressing concerns promptly.
Education
No Degree - Personal Support Worker
Fleming College, Toronto
Toronto, ON05.2024
Master of Science - Logistics And Supply Chain Management
Kwame Nkrumah University of Science And Technology
Ghana, Kumasi 04.2024
Bachelor of Science - Logistics And Supply Chain Management
Kwame Nkrumah University of Science And Technology
Kumasi, Ghana11.2018
High School Diploma -
Koforidua Technical University
Koforidua, Eastern Region Ghana08.2012
Skills
- Dementia Care
- Personal Hygiene Assistance
- Emotional Support
- Patient Care
- Privacy and confidentiality
- Cultural Sensitivity
- Recreational Activities
- Client Relationship Management
- Elderly Care
- First aid and safety
- ADL Assistance
- Verbal and written communication skills
- Daily living assistance
- Strong Ethics
- Flexible schedule and availability
- Special Needs Care
- COVID-19 Safety Policies
- Care Plan Management
- Basic Housekeeping
- Direct Patient Care
- Supportive Companionship
- Medication and Appointment Reminders
- Heavy Lifting
- Patient Assessments
- Medical record-keeping
- Care plan assessment
- Care Plan Adherence
- Medical Records Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issues which led to .
- Resolved product issue through consumer testing.
Languages
English
Native or Bilingual
Certification
- PCW - Personal Care Worker
- PCA - Personal Care Aide
- Area of certification Training - Timeframe
Reading of Books
well it's also about comprehension, interpretation, and critical thinking. This process involves making meaning from text, understanding context, and synthesizing information.
i have read books like,
- The Power of Being a Woman
- Matters Of The Heart
- Attitude is Everything
- Unleashing Your Power
Timeline
Personal Support Worker
Green Staff Medical. CA
06.2024 - 06.2026
Customer Service Representative
Absa Bank
12.2018 - 07.2024
NATIONAL HEALTH INSURANCE SCHEME, ACCOUNTS DEPARTM
National Service Secretariat Headquarters
07.2016 - 07.2017
No Degree - Personal Support Worker
Fleming College, Toronto
Master of Science - Logistics And Supply Chain Management
Kwame Nkrumah University of Science And Technology
Bachelor of Science - Logistics And Supply Chain Management
Kwame Nkrumah University of Science And Technology
High School Diploma -
Koforidua Technical University
- PCW - Personal Care Worker
- PCA - Personal Care Aide
- Area of certification Training - Timeframe
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