Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Naomi Almeida

Toronto,ON

Summary

Proven track record in enhancing customer loyalty and streamlining issue resolution at every single job,demonstrating exceptional problem-solving and active listening skills. Excelled in high-stress situations, significantly improving client relations and team efficiency. Expert in customer service and critical thinking, consistently achieving positive outcomes in challenging scenarios.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Pet Valu
08.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

    • Personal Support Worker

    King Gardens
    01.2022 - 07.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted clients with daily living activities, promoting independence and wellbeing.
  • Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
  • Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.

    • Pet Associate

    Pet Valu
    07.2021 - 12.2021
    • Helped customers with any difficulty on finding specific items.
    • Made sure customers had a comfortable and easy experience while shopping.
    • Helped customers with any questions or concerns regarding anything , from product to issues concerning their pets.

    Staff Member

    Stuffies Pastries
    05.2020 - 09.2020
    • Kept work areas clean, organized, and safe to promote efficiency and team safety.
    • Established positive relationships with customers and other staff members.
    • Responded sensitively and competently to service customers with diverse cultural backgrounds.

    Education

    Diploma - Arts

    Toronto Film School
    Toronto, ON
    03.2024

    Diploma - High School

    Father Michael Goetz Secondary School
    Mississauga, ON
    09.2020

    High School

    St Mary’s Academy
    Toronto, ON
    2020

    Skills

    • Customer Service
    • Problem-solving abilities
    • Active Listening
    • Critical Thinking
    • Problem Resolution
    • Client Relations

    Languages

    English
    Full Professional
    Portuguese
    Native or Bilingual
    Spanish
    Limited Working
    French
    Elementary

    Timeline

    Customer Service Representative

    Pet Valu
    08.2023 - Current

    Personal Support Worker

    King Gardens
    01.2022 - 07.2022

    Pet Associate

    Pet Valu
    07.2021 - 12.2021

    Staff Member

    Stuffies Pastries
    05.2020 - 09.2020

    Diploma - Arts

    Toronto Film School

    Diploma - High School

    Father Michael Goetz Secondary School

    High School

    St Mary’s Academy

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