Naomi Aigbokhan
Summary
I am looking for a job to help me secure a challenging position in a reputable organization to expand my learning, knowledge, and skills. My track record shows my ability to resolve customer dissatisfaction through prompt communication and effective problem-solving. I specialize in finding solutions that benefit both the customer and the company.
Overview
4
4
years of professional experience
Work History
Private Hostess
Casino Playground Poker
05.2023 - 12.2023
- Welcoming and assisting customers
- Ensuring positive gaming experiences for customers
- Managing reservations for special events/gaming tables.
Bilingual Account Service Representative
CST Savings Inc. (Canadian Scholarship Trust Foundation)
04.2023 - 12.2023
- Provide prompt, effective, and courteous service to clients regarding all process requests via email or telephone
- Process incoming applications/documents and information changes in a timely and compliant manner
- Ensure accurate record keeping on our customer tracking systems
- Assisted customers with tasks such as resolving account issues, putting in special account instructions, making wire transfers and handling stop payments.
Payroll Specialist
ADP
05.2022 - 03.2023
- Schedules, inputs, audits, and processes the payroll of multiple clients
- Coordinates all incoming payroll data for assigned clients in conjunction with the Shared Services team
- Maintained complete, accurate and timely client and employee records based on real time requests
- Responds to and resolves all incoming telephone calls and/or email inquiries from clients and/or their employees, while delivering the highest level of customer service within expected timelines
- Delivers training, provides support and mentorship to new hires and peers
Fido Team Lead and Customer Service Agent
Gexcel
04.2020 - 04.2022
- Responsible for team performance as well as team development
- Providing necessary assistance to the team in resolving issues
- Responsible for the coordination of payroll processing operations of the team
- Monitoring the workflow, team assignments and processing deadlines to ensure clients
- Answering clients calls and resolving issues for them in a timely manner
- Providing sales.
Education
Bachelor's - Criminology
York University
01.2024
College Diploma - Social Science & Psychology
Dawson College
04.2020
Skills
- Fluency in English and French
- Detail oriented Payroll professional
- Expert in Payroll Management
- High proficiency in written communication
- Excellent Analytical and Reporting Skills
- Ability to work under pressure and meet tight deadlines with great leadership skills
- Proficient in the use of Microsoft Office Suite, ADP Workforce Now
References
Available Upon Request
Timeline
Private Hostess
Casino Playground Poker
05.2023 - 12.2023
Bilingual Account Service Representative
CST Savings Inc. (Canadian Scholarship Trust Foundation)
04.2023 - 12.2023
Payroll Specialist
ADP
05.2022 - 03.2023
Fido Team Lead and Customer Service Agent
Gexcel
04.2020 - 04.2022
Bachelor's - Criminology
York University
College Diploma - Social Science & Psychology
Dawson College
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