Naol Mohammed
Toronto,ON
Summary
Creative and analytical Digital Marketer with a passion for crafting compelling campaigns that resonate with target audiences. Proven ability to develop and execute strategies across multiple channels. Adept at using data to measure campaign effectiveness, identify areas for improvement, and optimize for maximum ROI. Seeking a role where I can combine my creative thinking with my analytical skills to drive impactful results
Overview
5
5
years of professional experience
1
1
Certification
Work History
Micro Influencer
Eros Influencer Marketing
01.2024 - Current
- Collaborated with restaurants for successful marketing campaigns through authentic product promotion and endorsement.
- Showcased restaurants' in content creation by incorporating various formats such as photos, videos, live streams and blog posts.
- Increased brand awareness by regularly creating and sharing engaging content on social media platforms.
Account Manager
My Custom Design
09.2020 - 12.2022
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Analyzed social media metrics to inform data-driven adjustments to campaign tactics.
- Curated relevant industry content for sharing on client''s social media channels, establishing thought leadership in their field.
- Identified target audience segments and tailored messaging accordingly for optimal reach and engagement.
- Increased brand visibility by developing and executing strategic social media campaigns in tiktok and instagram
Senior Customer Service Representative
Bank Of Abyssinia
01.2020 - 03.2022
- Prepared employee documentation, routine evaluation measures and recommendations.
- Met with clients to generate new business and negotiate contracts.
- Established key procedures for teams preparing documentation, models, and presentations.
- Promoted company brand and unique offerings through personalized customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Event Planner & Digital Marketer
Yeha Digital
01.2019 - 03.2022
- Increased event attendance by developing strategic marketing campaigns and engaging promotional materials
- Coordinated with participating vendors during event planning.
- Conducted keyword research and analysis, ensuring optimal targeting for organic search rankings.
- Coordinated promotional efforts across multiple channels for successful product launches or special events promotions.
- Collaborated with cross-functional teams to develop integrated marketing campaigns, driving brand awareness and customer acquisition.
Team Member
LM Events
01.2019 - 06.2019
- Increased event attendance by strategically marketing and promoting events through various channels.
- Monitored post-event feedback from attendees to identify areas of improvement and implemented changes accordingly in future plans.
- Developed partnerships with local businesses to secure sponsorships, enhancing event funding and visibility.
- Enhanced brand awareness through creative social media campaigns that showcased upcoming events and drove engagement from potential attendees.
Education
Bachelor of Arts - Finance And Accounting
Unity University
Skills
- Visual storytelling
- Audience Engagement
- Search engine marketing
- MailChimp
- Social Media Marketing
- SEO proficiency
- Social Media Management
- Email Marketing
- Google Analytics Setup
Languages
English
Full Professional
amharic
Native or Bilingual
Accomplishments
- Achieved the highest performance evaluation test result by completing banking operation with accuracy and efficiency.
- gained recognition by the branch for zero customer complain and discrepancy in year 2020-2021.
- Facilitated new customer service initiatives that resulted in a improvement in satisfaction ratings.
Certification
- Customer Delightment certificate , ethiopian airlines, 2021
- Teamwork and collaboration training, Bank of Abyssinia 2021
- foreign exchange management training, National Bank, 2022
- professional approach training , Bank of Abyssinia , 2023
Professional Barista Course
Building sensory skills
Additional Information
currently, i am pursuing my education in trios college digital marketing specialist program. in the exciting intersection of technology, creativity, and business strategy, i thrive on understanding the digital landscape. adding my previous experience to this i will add a meaningful impact in your company as a team member
Timeline
Micro Influencer
Eros Influencer Marketing
01.2024 - Current
Account Manager
My Custom Design
09.2020 - 12.2022
Senior Customer Service Representative
Bank Of Abyssinia
01.2020 - 03.2022
Event Planner & Digital Marketer
Yeha Digital
01.2019 - 03.2022
Team Member
LM Events
01.2019 - 06.2019
Bachelor of Arts - Finance And Accounting
Unity University
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